Creating image: "Failed to open Acronis Secure Zone for exclusive acces"

Discussion in 'Acronis True Image Product Line' started by acronis_new_user, Feb 5, 2005.

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  1. acronis_new_user

    acronis_new_user Registered Member

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    I activated the Startup Recovery Manager, created a Secure Zone on a SATA disk, and tried to create an image on the Secure Zone. I get the error message below. What do I do next?

    thanks

    acronis_new_user

    PS: The sata disk is new, there is nothing on it except for an empty partion and the Secure Zone. This disk is not included in the list of things I want to image. I'm running Acronis TI under Windows XP on Gigagyte NFORCE 2 mb w. Silicon Image SIL3112 SATA controller.


    <?xml version="1.0" encoding="UTF-8" ?>
    <log uuid="03472400-733B-40DF-AB38-38CB435A4363">
    <event code="2" id="1" message="Creating the image has started" module="100" time="1107641594" type="2" />
    <event code="503" id="2" message="Analyzing partition 0-0..." module="1" time="1107641594" type="2" />
    <event code="503" id="3" message="Analyzing partition C:..." module="1" time="1107641595" type="2" />
    <event code="503" id="4" message="Analyzing partition Z:..." module="1" time="1107641595" type="2" />
    <event code="503" id="5" message="Analyzing partition 0-0..." module="1" time="1107641595" type="2" />
    <event code="503" id="6" message="Analyzing partition D:..." module="1" time="1107641596" type="2" />
    <event code="503" id="7" message="Analyzing partition 0-0..." module="1" time="1107641596" type="2" />
    <event code="503" id="8" message="Analyzing partition S:..." module="1" time="1107641597" type="2" />
    <event code="503" id="9" message="Analyzing partition 0-0..." module="1" time="1107641598" type="2" />
    <event code="503" id="10" message="Analyzing partition T:..." module="1" time="1107641599" type="2" />
    <event code="503" id="11" message="Analyzing partition 0-0..." module="1" time="1107641599" type="2" />
    <event code="503" id="12" message="Analyzing partition U:..." module="1" time="1107641600" type="2" />
    <event code="503" id="13" message="Analyzing partition 5-5..." module="1" time="1107641601" type="2" />
    <event code="1013" id="14" message="Failed to open Acronis Secure Zone for exclusive access." module="1" time="1107641606" type="4" />
    <event code="5" id="15" message="Image creation has failed." module="100" time="1107641607" type="4" />
    </log>
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello acronis_new_user,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We are really sorry for the inconveniences.

    Please try to do the following:

    - Navigate to "Start" -> "Control Panel" -> "Administrative Tools" -> "Computer Management" -> "Disk Management";
    - Close the "Computer Management" window and try using Acronis rue Image once again.

    The reason is that some software holds your disk and doesn't allow Acronis True Image work with it. When you launch Disk Management Windows gets the full access to all your disks and after you close the Disk Management window Acronis True Image will be able to work with the disk.

    If the workaround doesn't help please send a letter to support@acronis.com along with the link to this thread and our Support Team will certianly help you with the solution.

    Thank you.
    --
    Ilya Toytman
     
  3. acronis_new_user

    acronis_new_user Registered Member

    Joined:
    Feb 5, 2005
    Posts:
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    Ilya:

    Thanks for the suggestion. I had already found this piece of advice on your forum. I did not work unfortunately. Meanwhile, I have disabled the Secure Zone; it was not obvious to me anyhow whether it would integrate with my backup workflow, which will involve swappable disks for occasional off-site storage.

    The good news is that I was able to create my first images on a removable SATA disk.

    acronis_new_user
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello acronis_new_user,

    Pleae try to create Acronis Secure Zone once again and see if the problem persists. If it does please send a letter with the description and Acronis Report to support@acronis.com (please see https://www.wilderssecurity.com/showthread.php?t=55317 for the instructions). If you don't get any reply from Acronis Support Team within 48 hours please send me a PM with your Acronis request # wich will be sent to you as an autoreply.

    Thank you.
    --
    Ilya Toytman
     
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