Hello. I an new to True Image. I just purchased and installed True Image 8, build 796. I was able to create an image on an external hard drive but I have been unable to burn a bootable rescue CD. When I try to create the CD I receive the error message: "Error burning the bootable CD-R/CD-RW". This problem occurred in two separate recorders connected to this computer. I could not locate any troubleshooting for the bootable rescue media in the help file so I e-mailled Acronis. Their reply stated: Hello, Thank you for using Acronis software. "Please try to use the next tips to solve your problem: - Eject any disc from the burner prior to starting the application; - Proceed until the program asks for a disc and open the tray; - Insert a disc and then click the OK button to close the tray automatically as well. If that doesn't help then we also recommend you to update your third party CD writing software if any to the latest version available for free on its respective web site. Please also note that you should use a blank unformatted CD-R or CD-RW in order to create a bootable rescue disc." I tried everything in the first paragraph with no results. I didn't update my burning software because both my Nero and my Roxio work fine under all other burning situations. For that matter, I don't even know which of the two programs Acronis was attempting to use to burn the CD (if it was using either at all). Regarding the third paragraph, I assume that when a blank CD comes off the spindle from the store it is unformatted? My next step was to uninstall the entire program and reinstall it. No change. No rescue CD. Same error message. Does anyone have any suggestions as to what my next step should be ?