Crash when writing to \\remote\machine

Discussion in 'Acronis True Image Product Line' started by mikeblas, Apr 4, 2005.

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  1. mikeblas

    mikeblas Registered Member

    Joined:
    Mar 2, 2005
    Posts:
    55
    I downloaded another copy of the True Image Corporate Workstation
    trial, and things look a little better than the last trial I ran. However, the product still doesn't work.

    I have the agent set up on a machine named BUBBLES. On BURNER, I try to run the manager.

    First, I have the manager connect to BUBBLES. Once connected, I click on "Create Image". Then, I select drive D: on BUBBLES, and only drive D:.

    When prompted for a file name in the "Image Archive Creation" step, I type "\\bubbles\C$\image_D" so that the image file will be written to the C drive on Bubbles, in a file called IMAGE_D.TIB. I have rights to this share and directory, and have no problem creating a file from the command prompt.

    I ask to create a full backup image. I select "Automatic" for "Image Archive Splitting", and "Normal" for compression. I don't use a password and don't enter any comments.

    On the confirmation page, I just press "Proceed". Then, the manager crashes. I attached to the crashed process with Visual C++, and I see this call stack on the crashed thread:

    > 020801b9()
    TrueImageRemoteConsole.exe!004556e1()
    TrueImageRemoteConsole.exe!004271ac()
    TrueImageRemoteConsole.exe!00631576()
    TrueImageRemoteConsole.exe!00631576()
    TrueImageRemoteConsole.exe!00403286()
    TrueImageRemoteConsole.exe!0040343d()
    TrueImageRemoteConsole.exe!004e61cc()
    TrueImageRemoteConsole.exe!00631617()
    kernel32.dll!7c80b50b()
    kernel32.dll!7c8399f3()

    When I tried again, I was surprised to be connected to an imaging job that was already running. I watched it complete, then crashed again with the same stack.

    According to the about box, I'm using "Acrons True Image Management Console Trial Version 8.0 (build 945)"
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello mikeblas,

    Thank you for choosing Acronis True Image Corporate Workstation (http://www.acronis.com/enterprise/products/ATICW/).

    Could you please do the following:

    1. Press the Start button, choose Run, type "drwtsn32" and press Enter.
    2. In the dialog that appears check the Log File and Crash Dump paths, then press the OK button.
    3. Run Acronis True Image again and reproduce the problem.
    4. Pick up the user.dmp and drwtsn32.log files in the directory specified at step 2 and send them to support@acronis.com along with the link to this thread.

    Thank you.
    --
    Ilya Toytman
     
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