Crash after installing Business Smart Security 4 on Vista SP2 32bit.

after installing BSS 4 on Vista Business 32-bit systems hangs and/or crash.
boots up into safe mode fine, but normal mode no luck.
when booting up into normal mode, I need to ctrl alt delete as soon as I get into windows to stop both the eset process's.
any suggestions?

 

1, if the system freezes or BSOD occurs after installing EAV/ESS, convey a complete or at least kernel memory dump to ESET for perusal. For information how to generate a dump, see this KB article.

2, to troubleshoot any issues, try to narrow it down by following these general instructions for troubleshooting:

• disabling automatic real-time protection startup:
  Setup (F5) -> Antivirus and antispyware protection -> Real-time file system protection -> Start Real-time file system protection automatically
  
• disabling Self-defense and Anti-Stealth:
  Setup (F5) -> Antivirus and antispyware protection -> Enable Anti-Stealth technology / Enable Self-defense

Restart the computer for changes to take effect.

If disabling real-time protection helps:

• set real-time protection to scan only files with default extensions:
  Setup (F5) -> Antivirus and antispyware protection -> Real-time file system protection -> ThreatSense parameter Setup -> Extensions -> untick Scan all files

If the problem persists after disabling real-time protection:

• disable HTTP checking as follows:
  Setup (F5) -> Antivirus and antispyware protection -> Web access protection -> HTTP,HTTPS -> untick Enable HTTP checking

Please let us know about your findings. Once you manage to create a dump, I'll provide you with further instructions.