Crash after installing Business Smart Security 4 on Vista SP2 32bit.

Discussion in 'ESET Smart Security' started by ThinkN, Oct 29, 2009.

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  1. ThinkN

    ThinkN Registered Member

    Joined:
    Oct 28, 2009
    Posts:
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    after installing BSS 4 on Vista Business 32-bit systems hangs and/or crash.
    boots up into safe mode fine, but normal mode no luck.
    when booting up into normal mode, I need to ctrl alt delete as soon as I get into windows to stop both the eset process's.
    any suggestions?
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,409
    1, if the system freezes or BSOD occurs after installing EAV/ESS, convey a complete or at least kernel memory dump to ESET for perusal. For information how to generate a dump, see this KB article.

    2, to troubleshoot any issues, try to narrow it down by following these general instructions for troubleshooting:

    • disabling automatic real-time protection startup:
      Setup (F5) -> Antivirus and antispyware protection -> Real-time file system protection -> Start Real-time file system protection automatically
    • disabling Self-defense and Anti-Stealth:
      Setup (F5) -> Antivirus and antispyware protection -> Enable Anti-Stealth technology / Enable Self-defense

    Restart the computer for changes to take effect.

    If disabling real-time protection helps:
    • set real-time protection to scan only files with default extensions:
      Setup (F5) -> Antivirus and antispyware protection -> Real-time file system protection -> ThreatSense parameter Setup -> Extensions -> untick Scan all files

    If the problem persists after disabling real-time protection:
    • disable HTTP checking as follows:
      Setup (F5) -> Antivirus and antispyware protection -> Web access protection -> HTTP,HTTPS -> untick Enable HTTP checking

    Please let us know about your findings. Once you manage to create a dump, I'll provide you with further instructions.
     
    Last edited: Oct 29, 2009
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