CounterSpy definitions error

Discussion in 'other anti-malware software' started by The Hammer, Mar 14, 2008.

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  1. The Hammer

    The Hammer Registered Member

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    Anybody get an error message today every time when trying to download the latest definitions that says "Warning there was an error downloading the files."?
     
  2. Fly

    Fly Registered Member

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    Yes ! :mad:

    Probably somehow related to the VIPRE beta issue.
     
  3. Fly

    Fly Registered Member

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    Did anyone see a .pl URL with a strange offer when trying to go to Sunbelt's website ?

    (Counterspy for free, if ...)

    It may be a scam, it could be related.
     
  4. The Hammer

    The Hammer Registered Member

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    No I haven't seen it.
     
  5. eburger68

    eburger68 Privacy Expert

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    Folks:

    We did have a configuration issue with one of our update servers last night. Those problems should be resolved at this point.

    * If you are running CounterSpy 2.1 or 2.5 and are having definition update problems, I would recommend forcing a full update (File >> Download Full Definition).

    * If you are running the VIPRE 3 beta and are having update problems, please post to our beta forums:

    http://beta.sunbelt-software.com/

    Best,

    Eric L. Howes
    Sunbelt Software
     
  6. Fly

    Fly Registered Member

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    My problem has been solved (at least for the time being!).

    Sunbelt suggested that I delete the temporary internet files prior to doing 'the' update.

    Maybe that will be helpful.

    If that doesn't work you can contact Sunbelt, they had a solution for me that worked.
     
  7. The Hammer

    The Hammer Registered Member

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    I'll try it again when I get home. Thanks.:thumb:
     
  8. The Hammer

    The Hammer Registered Member

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    It seemed to be stuck in a loop during manual update. It downloaded 756 to 757 and then 757 to 758 and then tried to download them all right from zero until I shut down and then restarted CounterSpy via the system tray Icon. Then I ended up with the latest update after the restart. o_O
     
  9. The Hammer

    The Hammer Registered Member

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    The problem with downloading updates has resurfaced, at least for me. Shut down and restart worked again.
     
    Last edited: Apr 8, 2008
  10. Fly

    Fly Registered Member

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    I'm still fine.
     
  11. Chubb

    Chubb Registered Member

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  12. The Hammer

    The Hammer Registered Member

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