cookies reproducing - coolshader??

Yesterday a virus alert popped up - for trojan.byte. Norton successfully deleted it twice - but the third time it said it failed. I followed all the instructions on the web site - disable system restore - go to safe mode - run norton anti-virus & delete the trojan. But it didn't work. I get this porn icon on my desktop now. A program called coolshader keeps ru nning & whiting out my screen - and when I tried to delete my cookies - they kept REPRODUCING! I now have up to 300 copies of many cookies! HELP!!!

 

Hi lorellen

Welcome to Wilders.

I moved your post over here for better attention.

Could u please follow the instructions here,

https://www.wilderssecurity.com/showthread.php?t=15913

then after u post your HijackThis log one of the experts will give u recommendations on any Malware found.


snowbound

 

Hi lorellen,

Welcome to Wilder's!!!!!

First download Ad-Aware and double-click to install.
Then follow the following steps:

1.) Start Ad-Aware by double-clicking on its desktop icon.
2.) Update Ad-aware by using its Globe icon.
3.) After updating, close all IE windows, then close and restart Ad-aware.
4.) Be sure the following items are checked under Ad-aware 6 > Settings (Gear at the top) > Tweaks > Scanning Engine:
"Unload recognized processes during scanning".
5.) Be sure the following items are checked under Ad-aware 6 > Settings (Gear at the top) > Tweaks > Cleaning Engine:
"Automatically mark all objects in result list".
"Automatically try to unregister objects prior to deletion".
"XP/2000: Allow unloading explorer to unload shell extensions prior deletion" <-- Check only if you have Windows XP or 2000.
"Let Windows remove files in use after reboot".
6.) Press "Scan Now".
7.) Check option "Use Custom scanning options".
8.) Check option "Activate In-Depth Scan".
9.) Press "Select drives\folders to scan".
10.) Select the active partition which is usually C:
11.) Press "Next" to let Ad-aware scan your drives...
12.) If it finds "bad" files and registry keys, press "Next" again.
13.) All items should be checked. if not right-click in that pane and choose "select all".
14.) Press "next".
15.) When it asks to remove all checked items, Press "OK".
16.) You may now exit out of Ad-Aware and reboot your system. Then go to the next section for SpyBot S&D.

Now download Spybot S&D and install by double-clicking on the downloaded file.
Then follow the following steps:

1.) Run Spybot S&D from desktop icon or Start menu.
2.) Press "Search for updates" button to get list of updates available.
3.) Press "Download updates" button.
4.) Close all IE windows, then close and restart Spybot S&D.
5.) Press "Check for problems" button.
6.) Have SpyBot remove all it marks in red by pressing "Fix selected problems".
7.) You may now exit out of Ad-Aware and reboot your system. Then go to the next section for CWShredder.

Please download the latest copy of CWShredder and run by double-clicking the icon of the file you just downloaded.
Click FIX and follow the instructions given.

Now reboot your system and post a HJT log.
Please download the latest copy of HJT.
Run HijackThis.exe
Press "Scan" button.
When done the "Scan" button will change to "Save Log", press that.
Save the log as a text file and copy and paste it here.

Regards,
Kent