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Discussion in 'Acronis True Image Product Line' started by Mr.Greg, Aug 15, 2006.

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  1. Mr.Greg

    Mr.Greg Registered Member

    Joined:
    Oct 8, 2004
    Posts:
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    With the Rescue-Media of TI 9 Home Build 3715 the VIA VT6410 SATA-Controller (PnP-ID PCI\VEN_1106&DEV_3164&SUBSYS_31641106&REV_06) is not supported. :thumb: :thumb: :thumb:

    But I think it's okay because with the driver in older builds backing up or restoring 4 GB lastet about 2 hours.

    Oh yes, I tried quiet acpi=off noapic, support-team's favorite "help"...
     
  2. Tabvla

    Tabvla Registered Member

    Joined:
    Apr 21, 2006
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    Location:
    London, England
    By "Rescue Media" I assume that you mean the TI CD that boots into the Linux shell... ?

    If the VIA VT6410 is not supported then usually that is easy to fix. Raise a support call with Acronis giving them the technical specs. If there is a Linux driver for the VIA VT6410 then they will send it to you. They are usually quite good about sourcing drivers for specific configurations.

    If there isn't a Linux driver available then you could try one of the many Linux Forums. Linux being open-source you will usually find someone out there with the necessary skills to create a driver for your kit.

    It is always important to use the correct driver. Anything else will usually result in unpredictable results.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Mr.Greg,

    Thank you for choosing Acronis Disk Backup Software.

    We are very sorry for the delay with the response.

    Could you please do as Tabvla has suggested and submit a request for technical support containing the following information?

    - Create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post;

    Note that sometimes the sysinfo.txt file is not readable from under Windows. In this case please try entering the file name using capital letters (SYSINFO.TXT) or follow the instructions provided in this previous post of mine.

    If you do not have a floppy drive then please take a look at this previous post of mine explaining how to save the sysinfo.txt file to USB flash drive.

    - What do you mean exactly when saying that VIA VT6410 SATA controller is not supported? Describe the program behavior in more details. Let us know whether the program does not detect any hard drives at all or recognizes hard drives connected to VIA VT6410 SATA controller somehow incorrectly?

    If you are not able to create Linux system information (sysinfo.txt) requested above because the Bootable Rescue CD start-up process does not reach the selection screen advising you to choose either 'Full', 'Safe' or 'Boot into Windows' options then please do the following:

    - Boot the computer from Acronis True Image 9.0 Home Bootable Rescue CD once more and press 'F11' key when the selection screen advising you to choose either 'Full', 'Safe' or 'Boot into Windows' option appears;

    - After you get the 'Linux Kernel Settings' prompt, please remove the 'quiet' word, click on the OK button and choose the 'Full' option;

    - As the startup messages stop scrolling please write down the last few lines of the output, or use a digital camera to make a shots of the output screens.

    Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    P.S. Please also note that a possible workaround is to use bootable CD created using Acronis True Image plug-in for BartPE. This approach allows you to boot the computer into a Windows-like environment loading the appropriate Windows drivers for any hardware devices installed in your computer. There should not be any problems detecting your hard drives or hard drive controller in this case.

    Thank you.
    --
    Alexey Popov
     
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