They best most responsive, the most responsible tech support ever. BLAH!!!! If you pay for 1 year subs. you don't want your tech support to have a weekend off! You don't! You have to work and now I have an NOD32 on my client system which has to BE TURNED OFF in order to make it functional due to the constant FALSE POSITIVE we are getting. Yeah 5 e-mails latter (since yesterday) and still no reply nor a cure. Thank you I had to install KAV 5 on the system (30 day trial) in order to secure it (now that NOD32 is off). VERY VERY VERY VERY ANNOYED CUSTOMER! Great job you lost another one! Heuritics my azz! I dont care that it can detect a BAGLE worm by Heuritics, since I practice safe computing...and here I am just doing a def update and haveing a REGULAR nomral def update screw up my system more then any BAGLE would! So why do I need Heuritics if a regular update will destroy a working system! Who needs viruses when Anti-Viruses do the job of a virus.!