Computer Shuts Down

When I try to create an image of my system drive (C) the image process completes 60+% and then the computer shuts down. I am using the 826 build of True Image. I created an image of C on CD-RWs but cannot create a full image in Secure Zone. What am I doing wrong?

 

Hello Tizzylou,

Thank you for choosing Acronis Disk Backup Software.

Please do the following in order to enable mini-dumps.

- Open Computer properties either by right clicking on My Computer icon and choosing Properties or by opening System properties in Control Panel;
- Go to Advanced tab;
- Press Startup and Recover Settings button;
- Choose Small memory dump in Write debugging information box;
- Close all the dialog windows by clicking OK buttons.

Then please reproduce the system crash and send the mini-dumps created to support@acronis.com along with the link to this thread. This will allow us to investigate the problem thoroughly.

Thank you.
--
Ilya Toytman