Computer Locks-Up During Acronis Install

Discussion in 'Acronis True Image Product Line' started by SRP, Sep 12, 2005.

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  1. SRP

    SRP Guest

    When I try to install Acronis True Image 8.0 on a Windows NT4 SP6a system, the computer locks-up (Ctrl-Alt-Del doesn't work) when you get to the point when it should start creating the recovery disks. If you by-pass this step (by unchecking disk creation box), installation completes, but the system then locks-up as soon as you try to start any action (such as creating a back-up). I tried installation on another, very similar machine and it worked fine, so there must be something incompatible installed on mine (either hardware or software).
    Has anyone else experienced this and/or any suggestions re. how to remedy?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello SRP,

    Please make sure that you are trying to install the latest build (937) of Acronis True Image 8.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    If the problem still persists with the latest build (937) of Acronis True Image 8.0 then please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please also make a screen shot of the Device Tree application in the way described below:

    - Download and unpack the Device Tree application;
    - Run the application;
    - Completely unfold the \Driver\Disk and \Driver\FtDisk branches;
    - Move the margin to the left in order to see all the items;
    - Make a screen shot;

    Please note that the application may crash the system when you exit, so we recommend you to save all your work and close other programs prior to running it.

    Please also do the following in order to enable mini-dumps:

    - Open Computer properties either by right clicking on My Computer icon and choosing Properties or by opening System properties in Control Panel;
    - Go to Advanced tab;
    - Press Startup and Recover Settings button;
    - Choose Small memory dump in Write debugging information box;
    - Close all the dialog windows by clicking OK buttons.

    Then please reproduce the system crash and collect the mini-dumps created.

    Send all the collected files and information to support@acronis.com along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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