Bare with me I'm a novice. I loaded SS6 on my Dell Laptop running Windows 7. I didn't turn off the Windows firewall and defender and nothing would work. I unloaded and uninstalled and then I had a issue with the scan going slow. It took 27 hours. Also the system would lock up. I uninstalled the program in safe mode using the unlocker program, turned off the Windows firewall and Defender then in regular mode reinstalled. The system is now inconsistent but usually locks up when I open SS6. I've uninstalled and reinstalled a handful of times and get the same issues.