Computer getting stuck on Welcome Screen (xp)

Discussion in 'other software & services' started by rabidscouser, Nov 18, 2003.

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  1. rabidscouser

    rabidscouser Registered Member

    Nov 3, 2003

    I dont think this is a virus as everything on my hijack this reading is as it should, and Norton cant find anything but my computer gets stuck on the welcome screen of XP, when I restart and it does the scan disk sort of thing, file checker, if the computer runs through that it works fine, any thoughts

  2. bigc73542

    bigc73542 Retired Moderator

    Sep 21, 2003
    SW. Oklahoma
    This might give you some help. Sorry it took so long to reply. You might check my other post at this link.

    Microsoft Knowledge Base Article - 294427
    Support Centers
    Windows XP
    Other Support Options
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    Windows XP Stops Responding at the Welcome Screen
    View products that this article applies to.
    This article was previously published under Q294427
    When you restart Windows XP and the Welcome screen is displayed, your computer may stop responding: neither the keyboard nor the mouse work. When you restart your computer again using the F8 key, you may receive the following error message:
    System restart has been paused:

    Continue with system restart.
    Delete restoration data and proceed to system boot menu.
    This problem can occur when your computer enters into the Hibernate mode and accesses a corrupted memory snapshot.
    To resolve this problem, select the Delete restoration data and proceed to system boot menu option which enables the computer to perform a normal restart, instead of performing the restoration process while the computer is in Hibernate mode.
    Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
    The Hibernate mode is a Power Management mode which can store the state of your computer in its primary mass storage device. The Hibernate mode is useful when you leave your computer in Standby mode for an extended period of time.
    The information in this article applies to:

    * Microsoft Windows XP Home Edition
    * Microsoft Windows XP Professiona :)

    - removed unnecessary attachment.
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