computer crashes when using schedule

Discussion in 'Acronis True Image Product Line' started by killerwhale65, Mar 30, 2005.

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  1. killerwhale65

    killerwhale65 Registered Member

    Joined:
    Mar 3, 2005
    Posts:
    11
    hi,

    lately my PC always crashes when a scheduled task is executed. When i start that schedule manually, everything is ok. When i do everything manually, it is ok also. Whats wrong?
    i have win xp pro - P4 2.5Ghz - 512DDR333 - Radeon 9800Pro128
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello killerwhale65,

    Thank you for your interest in Acronis software (http://www.acronis.com/homecomputing/products/).

    Could you please do the following:
    1. Press the Start button, choose Run, type "drwtsn32" and press Enter.
    2. In the dialog that appears check the Log File and Crash Dump paths, then press the OK button.
    3. Wait when your PC will crash again.
    4. Pick up the user.dmp and drwtsn32.log files in the directory specified at step 2 and send them to support@acronis.com along with the link to this thread. It will allow us to investigate the problem.

    Thank you.
    --
    Irina Shirokova
     
  3. killerwhale65

    killerwhale65 Registered Member

    Joined:
    Mar 3, 2005
    Posts:
    11
    i just had a crashed and mailed the requested info to the above stated adress.

    thanks,

    Matt
     
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