Computer Automatically Restarts

Discussion in 'ESET Smart Security' started by sunveer, Oct 14, 2010.

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  1. sunveer

    sunveer Registered Member

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    Whenever I try to visit the link http://kb.eset.com/esetkb/index?page=answers&type=narrow&fac=CMS-CATEGORY-ESET-PRODUCT.ESET+Smart+Security&question_box=Automatically+restarts+the+computer&searchid=1287059486959 or other links on the site http://kb.eset.com my computer either gets hanged or it automatically restarts after the restart Windows Error Message gets displayed that "The system has recovered from a serious error" Send Error report.
    Even I tried to visit in other browser also and even my computer has restarted suddenly while I was surfing some other site and when I again visited that site this time the computer was not restarted and worked fine.

    But the link I have posted always force my computer to restart or hang.
    Now I have uninstalled ESET Smart Security 4.2.64.12 and now I am able to access every link even the above link without any problems.

    My system : Intel Pentium(R) 4 CPU 3.00GHz, 512 MB RAM
    Windows XP SP2 32 bit
     
  2. sunveer

    sunveer Registered Member

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    Please reply as I am now w'out any antivirus protection which a great threat to my system.
     
  3. cool1007

    cool1007 Registered Member

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    Eset should not interfere with web browsing (especially with its own web site) under normal circumstances.. Are you sure your computer is clean? If not, check it with Malwarebytes' Anti-Malware and / or Hitman Pro.

    After checking your comp for malware, check this link http://kb.eset.com/esetkb/index?page=content&id=SOLN2289 to make sure you uninstalled ESET 4.x, reboot, and try re-installing.
     
  4. sunveer

    sunveer Registered Member

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    I have done this still the same
     
  5. Marcos

    Marcos Eset Staff Account

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    A dump should be already created when the message "The system has recovered from a serious error" appears. Search for memory.dmp in the Windows folder and convey it to ESET customer care for perusal.
     
  6. sunveer

    sunveer Registered Member

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    where to search memory.dmp whether search using search option in start menu or where.
    I searched using search option nothing found memory.dmp
     
  7. sunveer

    sunveer Registered Member

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    I have attached the .dmp file from C/windows/minidump folder please check it.
     

    Attached Files:

  8. sunveer

    sunveer Registered Member

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    Please reply for how long will I have to threat my computer to vulnerable attacks.
     
  9. sunveer

    sunveer Registered Member

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    Again my computer restarted.

    The system has recovered from a serious error.

    Details:

    Error Signature:
    BCCode : 1000000a BCP1 : 00000016 BCP2 : 0000001C BCP3 : 00000000
    BCP4 : 804F9F6A OSVer : 5_1_2600 SP : 2_0 Product : 256_1

    Files to be submitted:
    C:\DOCUME~1\p4\LOCALS~1\Temp\WERdaef.dir00\Mini101510-01.dmp
    C:\DOCUME~1\p4\LOCALS~1\Temp\WERdaef.dir00\sysdata.xml

    When I only accessed my yahoo email it restarted
     
  10. Nerimash

    Nerimash Registered Member

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