Compaq Laptop and TI-8

Discussion in 'Acronis True Image Product Line' started by marc-zz, Oct 12, 2004.

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  1. marc-zz

    marc-zz Registered Member

    Joined:
    Oct 12, 2004
    Posts:
    1
    Thanks in advance for any help

    Ok, Compaq Presaio 1720CA
    (p3-1g, 512 ram)

    Boot from TI 8 CD
    all looks good
    menu is up
    click on make image
    next screen comes up
    click on next
    and the laptop re boots

    Marc
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello marc-zz,

    Thank you for choosing Acronis True Image (http://www.acronis.com/products/trueimage/).

    Please accept our apologies for your inconvenience.

    First of all, please make sure you use the latest build, which is available on our web site at http://www.acronis.com/support/updates/. To get access to updates you must register your software first at http://www.acronis.com/registration/. Please remember to disable any download managers, internet download/connection boosters, etc. before the download.

    Please creat a new bootable CD and try to use it. If the problem remains please try the following workaround:

    Please try the following workaround:

    Please boot from the Acronis True Image rescue disc and press F11 key when the "Starting Acronis Loader..." message appears. After you get the "Linux Kernel Settings" prompt, please add the "acpi=off noapic" parameter to the kernel command line being the last one (do not remove the word "quiet") and click on the OK button.

    If it doesn't help please do the following:

    Could you please boot from the Acronis True Image rescue disc and press F11 key when the "Starting Acronis Loader..." message appears? After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the "OK" button and wait for # prompt to appear. Please insert a diskette into a floppy disk drive and issue the following commands:

    mkdir mntdir
    mount /devfs/floppy/0 mntdir
    sysinfo > mntdir/sysinfo.txt
    umount mntdir

    Send the sysinfo.txt file from the diskette to support@acronis.com and describe the problem briefly.

    Thank you.

    --
    Best regards,
    Andrew Berezovsky

    Acronis, Inc.
    395 Oyster Point Blvd., Suite 213
    South San Francisco, CA 94080 USA
    http://www.acronis.com/

    Acronis support department
    e-mail: support@acronis.com

    Acronis... compute with confidence
     
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