Company apologizes after AI support agent invents policy that causes user uproar

stapp · Apr 18, 2025

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who use multiple devices. When the user contacted Cursor support, an agent named "Sam" told them it was expected behavior under a new policy. But no such policy existed, and Sam was a bot. The AI model made the policy up, sparking a wave of complaints and cancellation threats documented on Hacker News and Reddit.
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https://arstechnica.com/ai/2025/04/...invents-fake-policy-and-triggers-user-uproar/

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Company apologizes after AI support agent invents policy that causes user uproar

stapp Global Moderator

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Company apologizes after AI support agent invents policy that causes user uproar

stapp Global Moderator

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