Companies must let customers cancel subscriptions online, California law says

guest · Jul 4, 2018

Companies must let customers cancel subscriptions online, California law says
No more searching for a sketchy 1-800 number.
July 3, 2018
https://www.cnet.com/news/companies...cel-subscriptions-online-california-law-says/

A California law that went into effect July 1 is aimed at making it easier for customers to cancel their subscriptions online.

The law states that customers who accept an automatic renewal or continuous service offer online must be able to cancel the service online. That could include a pre-written "termination email" provided by the company that can be sent by the consumer without the need for more information.

The law has implications far beyond California, as it applies to all companies and publishers with paying customers in the state.

The new law also states that companies have to present the terms of an automatic renewal or continuous service offer in a "clear and conspicuous manner."
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