Catch 22 - don't have serial number so can't contact support to ask for them!

Discussion in 'Acronis Disk Director Suite' started by jrg, Mar 9, 2007.

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  1. jrg

    jrg Registered Member

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    Hi, I bought Disk Director Suite over the internet. Got an email confirmation. Installed. Now want to update to hopefully fix some errors. So I emailed support. Support no longer take email, you have to fill in a form on the internet. Which of course, requires the product serial numbers. Any bright ideas?
     
  2. K0LO

    K0LO Registered Member

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    jrg:

    Start Disk Director, choose "Help" "About". Your serial number will be displayed on the resultant dialog box.
     
  3. jrg

    jrg Registered Member

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    Umm, no it's not.
     

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  4. K0LO

    K0LO Registered Member

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    OK; I'm embarrassed. You have build 2117. On build 2160 (the latest version), the serial number is displayed on this screen.
     
  5. jrg

    jrg Registered Member

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    Yes, if an admin logs into this post I've updated my profile so they can send me a private email and then I presume I'll get my serial number that way. Cheers, John Then I can get the latest build!
     
  6. If you got an email confirmation, then you ought to be able to recover your registration at the forgot password / forgot registration screen on the right side of this page - no serial number required:

    https://www.acronis.com/homecomputing/my/products/

    acronis-support-forgot1.png


    Also, there's a generic contact page here on the Acronis site, which doesn't seem to require a serial number:

    http://www.acronis.com/homecomputing/company/contacts/request/?t=2

    acronis-support-support2.png


    Private messages is what they use on this forum to communicate not private email. Acronis Support is not an Admin on this forum, so it is doubtful they have access to your profile. And, it looks like you have disabled "private messages" on your account. If PMs were enabled, it would say so in your profile screen here:

    acronis-support-contact3.png


    If you reenable private messages, you could send a PM to Acronis Support using the link in their profile:

    https://www.wilderssecurity.com/member.php?u=13415

    ________________________________________________________
    pm-to-acronis4.png
     
  7. jrg

    jrg Registered Member

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    Thanks, I'll give that a whirl and let you know how I go. Cheers, JRG
     
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