Carbonite + Eset = Massive Fail

Discussion in 'ESET NOD32 Antivirus' started by Bigzizzzle, Oct 14, 2009.

Thread Status:
Not open for further replies.
  1. Bigzizzzle

    Bigzizzzle Registered Member

    Joined:
    Mar 4, 2009
    Posts:
    22
    Marcos'

    Please have the engineering team fix eset 4.0 in regards to the web module blocking and causing issues with carbonite backup service. I put in a support ticket for a customer of mine and have not received any support yet. PM me for details.

    FYI i did all the exclusions for the Folder path and all the files in the folder and yet still i doesn't work. Program works only when i disable the web module. Fix this once and for all.
     
  2. Bigzizzzle

    Bigzizzzle Registered Member

    Joined:
    Mar 4, 2009
    Posts:
    22
    Anyone able to help get these engineers working on a fix, and not a workaround.
     
  3. nodyforever

    nodyforever Registered Member

    Joined:
    Oct 30, 2007
    Posts:
    549
    Location:
    PT / Lisbon

    Tested pre-release aka test mode update?
     
  4. tanstaafl

    tanstaafl Registered Member

    Joined:
    Apr 8, 2005
    Posts:
    207
    Being rude is much more likely to get you ignored. I know I would ignore (but probably not the problem) you if I was an ESET support person here.
     
  5. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,376
    Since this issue requires replication at ESET's part, I'd suggest contacting your local distributor who will escalate it to ESET if they are unable to help you.
     
  6. Bigzizzzle

    Bigzizzzle Registered Member

    Joined:
    Mar 4, 2009
    Posts:
    22
    Its easy get carbonite, and run eset, full protection. it blocks all the web related functionality.

    Aparently carbonite knows about it, http://cp-carbonite.kb.net/display/4/kb/article.aspx?aid=1796

    of course it seems those were written for 3.0.

    My end user didn't buy from me he bought online from eset, and we still have yet to receive any reply emails, what the heck is going on. I feel bad my reputation is at stake here.
     
  7. Bigzizzzle

    Bigzizzzle Registered Member

    Joined:
    Mar 4, 2009
    Posts:
    22
    Seriously please help me, I have already been burned multiple times from eset. Quite seriously affecting my career here.
     
  8. Bigzizzzle

    Bigzizzzle Registered Member

    Joined:
    Mar 4, 2009
    Posts:
    22
    Bump, still need help
     
  9. Bigzizzzle

    Bigzizzzle Registered Member

    Joined:
    Mar 4, 2009
    Posts:
    22
    Eset support fails again. Customer disappointed another image of the company stained. Oh well, I hope they help us get a prompt refund.
     
  10. The PIT

    The PIT Registered Member

    Joined:
    Sep 4, 2008
    Posts:
    185
Thread Status:
Not open for further replies.