Can't uninstall SUPERantispyware

Discussion in 'other anti-malware software' started by candoo, Feb 2, 2007.

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  1. candoo

    candoo Registered Member

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    I have SAS free 3.4.1000 and tried to upgrade to 3.5.0.1016. So I tried to uninstall it. So I went to add / remove programs (SAS does not have an uninstaller) and clicked remove. So it starts to run, brings me to SAS's website survey; why I want to delete the program, then it hangs. After about 2 minutes I get FATAL ERROR 1922 COULD NOT DELETE SASKUTIL. So I shut it down. Tried it a couple times with the same results.Tried it in safe mode, but it did not work. So I updated through SAS with no problem. But I would like to know how to uninstall SAS.

    Candoo
     
  2. duke1959

    duke1959 Very Frequent Poster

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    I didn't get a fatal error, but had to install SAS again, then uninstall and wait for website to come up. Afterwards I waited for a few moments and closed the browser then proceeded. This worked for me, but I'm not sure if it will for you.
     
  3. SUPERAntiSpy

    SUPERAntiSpy Developer

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    Were you running SUPERAntiSpyware when you unistalled? Did you uninstall from the same account that you installed from?
     
  4. candoo

    candoo Registered Member

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    I was not running a scan nor was SAS in my task bar. I also shut down Zone Alarm and I disconnected from the web. My second try I was connected with ZA on and went through the motions on the web site. And yes it is the same account.

    Candoo
     
  5. fred128

    fred128 Registered Member

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    Did you try to get into safe mode and uninstall it from that point?
     
  6. EliteKiller

    EliteKiller Registered Member

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    Since SAS requires access to the windows installer you must install & uninstall in normal mode.

    Here's 3.4.0.1000 that you can try installing over your existing install, then go to add or remove to uninstall.

    http://www.elitekiller.com/files/SUPERAntiSpyware.exe
     
  7. candoo

    candoo Registered Member

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    Thanks EliteKiller, but I already have 3.5.1016 on my system that was automatically updated thru SAS. I'm just trying to get more info on why this happened. Then I will try to uninstall 3.5.1016.

    Candoo
     
  8. Rainwalker

    Rainwalker Registered Member

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    I tried Pro version for 30 days....was unable to remove it. Attempted to install the free version over/beside it, but received message informing me free version installer saw the Pro version and would not install. Need to remove Pro version...o_O
     
  9. SUPERAntiSpy

    SUPERAntiSpy Developer

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    Did you try installing the Pro and doing an immediate uninstall?
     
  10. The Hammer

    The Hammer Registered Member

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    The free version of SAS uninstalled fine for me.
     
  11. Rainwalker

    Rainwalker Registered Member

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    I did before i made the post, however, i was sloppy and did not do what i had to do in a very clean way. Did it correctly after your post.....all now is well. Thank you.
     
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