cant start Returnil system state core serivce

Discussion in 'Returnil releases' started by sundays, Oct 14, 2013.

  1. sundays

    sundays Registered Member

    Joined:
    Oct 14, 2013
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    Location:
    Australia
    ive just installed Returnil system Safe 2011 on a Windows 7 64 bit SP1 laptop for a customer and are unable to get it to work.
    when starting we get core system unavailable.
    Ive tried starting the service manually with no sucess.

    No anitvirus installed, we have Kaseya remote management installed on it, but doesn't seem to affect other systems with Returnil installed on it.

    Any assistance would be appreciated
    Thanks
     
  2. Coldmoon

    Coldmoon Returnil Moderator

    Joined:
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    Hi sundays and welcome to the forums :)

    We will need to take a deeper look at what might be causing the service issue. to that end, please send the report and following logs to support (dash) tech (at) returnil (dot) com

    RSS/RVS 2011:

    The rvs3.log and rvs3.inst.log files in the following folder:

    * Win Vista/Win 7: "C:\ProgramData\Returnil\RVS3\log"
    * Win XP: "C:\Documents and Settings\all users\application data\returnil\rvs3\Log"

    MSINFO32 report: Click START > RUN > Type MSINFO32. On the System Information screen click FILE > Export and then save the file where you can find it to attach to your e-mail.

    Thanks
    Mike
     
  3. sundays

    sundays Registered Member

    Joined:
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    Location:
    Australia
    Hi Sorry fro the delayed reply.


    *********************************************************
    rvs3.log

    2013-11-06 01:51:20 err wmain[11C8]: wmain called
    2013-11-06 01:51:20 alert CalculateClientIdString[EC8]: System volume sn: 2SVS9JCD45034556E14D05
    2013-11-06 01:51:20 alert CalculateClientIdString[EC8]: Additional tag -
    2013-11-06 01:51:20 alert DBHandlerGeneric::InitializeDB[EC8]: Initializing DB - C:\ProgramData\Returnil\RVS3\\3B79616ACEE2160DBCEF384182AE8474.rdb
    2013-11-06 01:51:20 alert DBHandlerGeneric::InitializeDB[EC8]: Checking for possible upgrade
    2013-11-06 01:51:20 alert ServiceGeneric::MainThreadProc[DA0]: STARTED THREAD - 3488
    2013-11-06 01:51:20 crit ConfigMgrHandler::Init[DA0]: After init check: 0
    2013-11-06 01:51:21 alert WebServerHandlerGeneric::LoadClientGroups[DA0]: Getting client groups from libcomm: 10;1000;1001;11;1339;1383;1523;
    2013-11-06 01:51:21 alert Virtualization::CallbackThread[B9C]: STARTED THREAD - 2972
    2013-11-06 02:40:01 err wmain[414]: wmain called
    2013-11-06 02:40:01 alert CalculateClientIdString[FE4]: System volume sn: 2SVS9JCD45034556E14D05
    2013-11-06 02:40:01 alert CalculateClientIdString[FE4]: Additional tag -
    2013-11-06 02:40:01 alert DBHandlerGeneric::InitializeDB[FE4]: Initializing DB - C:\ProgramData\Returnil\RVS3\\3B79616ACEE2160DBCEF384182AE8474.rdb
    2013-11-06 02:40:01 alert DBHandlerGeneric::InitializeDB[FE4]: Checking for possible upgrade
    2013-11-06 02:40:01 alert ServiceGeneric::MainThreadProc[DBC]: STARTED THREAD - 3516
    2013-11-06 02:40:01 crit ConfigMgrHandler::Init[DBC]: After init check: 0
    2013-11-06 02:40:01 alert WebServerHandlerGeneric::LoadClientGroups[DBC]: Getting client groups from libcomm: 10;1000;1001;11;1339;1383;1523;
    2013-11-06 02:40:01 alert Virtualization::CallbackThread[1004]: STARTED THREAD - 4100
    2013-11-06 02:43:19 err wmain[FFC]: wmain called
    2013-11-06 02:43:19 alert CalculateClientIdString[DB0]: System volume sn: 2SVS9JCD45034556E14D05
    2013-11-06 02:43:19 alert CalculateClientIdString[DB0]: Additional tag -
    2013-11-06 02:43:19 alert DBHandlerGeneric::InitializeDB[DB0]: Initializing DB - C:\ProgramData\Returnil\RVS3\\3B79616ACEE2160DBCEF384182AE8474.rdb
    2013-11-06 02:43:19 alert DBHandlerGeneric::InitializeDB[DB0]: Checking for possible upgrade
    2013-11-06 02:43:19 alert ServiceGeneric::MainThreadProc[4DC]: STARTED THREAD - 1244
    2013-11-06 02:43:19 crit ConfigMgrHandler::Init[4DC]: After init check: 0
    2013-11-06 02:43:19 alert WebServerHandlerGeneric::LoadClientGroups[4DC]: Getting client groups from libcomm: 10;1000;1001;11;1339;1383;1523;
    2013-11-06 02:43:19 alert Virtualization::CallbackThread[11C4]: STARTED THREAD - 4548


    *********************************************************
    rvs-inst.log

    2013-10-14 23:57:30 alert CalculateClientIdString[4E8]: System volume sn: 2SVS9JCD45034556E14D05
    2013-10-14 23:57:30 alert CalculateClientIdString[4E8]: Additional tag -
    2013-10-14 23:57:30 err wmain[4E8]: wmain called
    2013-10-14 23:57:30 err RemoveService[4E8]: Remove operation started
    2013-10-14 23:57:30 alert SchedulerGeneric::Synchronize[4E8]: 0 tasks found in Windows Scheduler
    2013-10-14 23:57:30 err SchedulerGeneric::Cleanup[4E8]: Error getting profile - RSS_504C72360D464B11
    2013-10-14 23:57:34 alert CalculateClientIdString[674]: System volume sn: 2SVS9JCD45034556E14D05
    2013-10-14 23:57:34 alert CalculateClientIdString[674]: Additional tag -
    2013-10-14 23:57:34 err wmain[674]: wmain called
    2013-10-14 23:57:34 err RemoveService[674]: Remove operation started
    2013-10-14 23:57:34 err ModifyAppId[674]: SHDeleteKey(`AppID\{6245B0F3-41FA-478E-8DEA-86177F139478}`) failed: 2
    2013-10-14 23:57:34 err ModifyAppId[674]: SHDeleteKey(`AppID\rvsmon.exe`) failed: 2
    2013-10-14 23:57:34 err UnregisterServer[674]: SHDeleteKey(`CLSID\{739F8F3D-F91E-4E49-B032-BD21AB39D15A}`) failed: 2
    2013-10-14 23:57:34 crit ServiceWrapper::Remove[674]: ServiceWrapper::Remove: The specified service does not exist as an installed service. (1060): OpenService
    2013-10-14 23:57:34 alert SchedulerGeneric::Synchronize[674]: 0 tasks found in Windows Scheduler
    2013-10-14 23:57:34 err SchedulerGeneric::Cleanup[674]: Error logon user - RSS_504C72360D464B11
    2013-10-14 23:57:34 alert ServiceWrapper::Install[674]: Integrity check of previous db - db exists
    2013-10-14 23:57:38 alert CalculateClientIdString[854]: System volume sn: 2SVS9JCD45034556E14D05
    2013-10-14 23:57:38 alert CalculateClientIdString[854]: Additional tag -
    2013-10-14 23:57:38 err wmain[854]: wmain called
    2013-10-14 23:57:38 err RemoveService[854]: Remove operation started
    2013-10-14 23:57:38 alert SchedulerGeneric::Synchronize[854]: 0 tasks found in Windows Scheduler
    2013-10-14 23:57:38 err SchedulerGeneric::Cleanup[854]: Error logon user - RSS_504C72360D464B11
    2013-10-14 23:57:38 alert CalculateClientIdString[714]: System volume sn: 2SVS9JCD45034556E14D05
    2013-10-14 23:57:38 alert CalculateClientIdString[714]: Additional tag -
    2013-10-14 23:57:38 err wmain[714]: wmain called
    2013-10-14 23:57:38 err RemoveService[714]: Remove operation started
    2013-10-14 23:57:38 err ModifyAppId[714]: SHDeleteKey(`AppID\{6245B0F3-41FA-478E-8DEA-86177F139478}`) failed: 2
    2013-10-14 23:57:38 err ModifyAppId[714]: SHDeleteKey(`AppID\rvsmon.exe`) failed: 2
    2013-10-14 23:57:38 err UnregisterServer[714]: SHDeleteKey(`CLSID\{739F8F3D-F91E-4E49-B032-BD21AB39D15A}`) failed: 2
    2013-10-14 23:57:38 crit ServiceWrapper::Remove[714]: ServiceWrapper::Remove: The specified service does not exist as an installed service. (1060): OpenService
    2013-10-14 23:57:38 alert SchedulerGeneric::Synchronize[714]: 0 tasks found in Windows Scheduler
    2013-10-14 23:57:38 err SchedulerGeneric::Cleanup[714]: Error logon user - RSS_504C72360D464B11
    2013-10-14 23:57:38 alert ServiceWrapper::Install[714]: Integrity check of previous db - db exists
    2013-10-14 23:58:09 alert CalculateClientIdString[CE4]: System volume sn: 2SVS9JCD45034556E14D05
    2013-10-14 23:58:09 alert CalculateClientIdString[CE4]: Additional tag -
    2013-10-14 23:58:09 err wmain[CE4]: wmain called
    2013-10-14 23:58:09 err RemoveService[CE4]: Remove operation started
    2013-10-14 23:58:09 alert SchedulerGeneric::Synchronize[CE4]: 0 tasks found in Windows Scheduler
    2013-10-14 23:58:09 err SchedulerGeneric::Cleanup[CE4]: Error logon user - RSS_504C72360D464B11
    2013-10-15 00:02:44 alert CalculateClientIdString[9C0]: System volume sn: 2SVS9JCD45034556E14D05
    2013-10-15 00:02:44 alert CalculateClientIdString[9C0]: Additional tag -
    2013-10-15 00:02:44 err wmain[9C0]: wmain called
    2013-10-15 00:02:44 err RemoveService[9C0]: Remove operation started
    2013-10-15 00:02:44 err ModifyAppId[9C0]: SHDeleteKey(`AppID\{6245B0F3-41FA-478E-8DEA-86177F139478}`) failed: 2
    2013-10-15 00:02:44 err ModifyAppId[9C0]: SHDeleteKey(`AppID\rvsmon.exe`) failed: 2
    2013-10-15 00:02:44 err UnregisterServer[9C0]: SHDeleteKey(`CLSID\{739F8F3D-F91E-4E49-B032-BD21AB39D15A}`) failed: 2
    2013-10-15 00:02:44 crit ServiceWrapper::Remove[9C0]: ServiceWrapper::Remove: The specified service does not exist as an installed service. (1060): OpenService
    2013-10-15 00:02:44 alert SchedulerGeneric::Synchronize[9C0]: 0 tasks found in Windows Scheduler
    2013-10-15 00:02:44 err SchedulerGeneric::Cleanup[9C0]: Error logon user - RSS_504C72360D464B11
    2013-10-15 00:02:44 alert ServiceWrapper::Install[9C0]: Integrity check of previous db - db exists



    Thanks!
     
  4. Coldmoon

    Coldmoon Returnil Moderator

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    Hi,
    Just a note to let you know the team is reviewing the logs from your support e-mail and this thread. I will get back to you as soon as possible.

    Thanks
    Mike
     
  5. Coldmoon

    Coldmoon Returnil Moderator

    Joined:
    Sep 18, 2006
    Posts:
    2,981
    Location:
    USA
    Hi,
    See your support e-mail. The log information was indeterminate and did not highlight a root cause for the core availability issue.

    Are you using anything that works at a low disk level that could be interfering with the virtualization driver?
     
  6. s_federici

    s_federici Registered Member

    Joined:
    Dec 18, 2014
    Posts:
    1
    Hi, I have the same problem. I had installed RSS on my Windows 7 Home Premium (32bit) and it worked well. Then I had to restore my PC. After I reinstalled RSS I get now a "core system not available" error at startup.

    Thanks in advance for your help
     
  7. Coldmoon

    Coldmoon Returnil Moderator

    Joined:
    Sep 18, 2006
    Posts:
    2,981
    Location:
    USA
    Hi, welcome to the forums and apologies for not seeing this post before now.

    As this issue went to the support mail system, I can update the rest who may be interested that the root cause in this case is a known conflict with some older drivers for the HDD that effects RVS/RSS v3.2x and older. This issue should not however effect the new QuietZone.

    Resolution: After a bare metal restore, please be sure to also update/upgrade your hardware drivers from the manufacturer; especially if you are restoring an older system with legacy drivers and/or generic Microsoft drivers included in older Windows installation disks. While this will likely sort this type of core not available issue with RSS/RVS, we also recommend the hardware driver update to ensure other issues identified by the OEM are addressed as well which could include important security fixes in some cases.

    Kind regards
    Mike