Can't send from Outlook at home

Discussion in 'other software & services' started by xxJackxx, Jun 17, 2019.

  1. xxJackxx

    xxJackxx Registered Member

    Oct 23, 2008
    I have a user that cannot connect to her email account from home. It uses an IMAP/SMTP combo that works fine in the office. When she goes home with the laptop it receives but will not send. I expect her ISP is the issue. We have tried different ports with the same results. When you try to send a test it says connecting to server and displays a green check. Then it tries to send the email and eventually times out and fails. I have never seen it get the first green check and still fail. Has anyone else experienced this? Any suggestions? The ISP is Frontier.
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