Can't restore with boot CD

Discussion in 'Acronis True Image Product Line' started by Slick Nick, Oct 27, 2004.

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  1. Slick Nick

    Slick Nick Registered Member

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    Oct 27, 2004
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    Hello TI users. I've got TI 8 #774 installed on a computer running Win XP Pro. I have no problems creating an image within Windows. But when I tested the boot CD to see if the restore feature worked, there was a problem. I can select an image to restore. I can also select the partition to restore it to. However, as soon as I click the "next" button, the screen goes black momentarily then the main Acronis window reappears with all of the options available. I've burned both the full boot CD and the "safe" CD and both fail the same way. I can't get past that same part of the program in order to get to the final restore screen which has the "proceed" button. Does anyone have a solution to this problem? Any help or advice would be appreciated. Cheers.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Apr 28, 2004
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    25,885
    Hello Slick Nick,

    Thank you for using Acronis True Image (http://www.acronis.com/products/trueimage/).

    We are really sorry for the inconveniences.

    Please try the following workaround:

    Please boot from the Acronis True Image rescue disc (the full version) and press F11 key when the "Starting Acronis Loader..." message appears. After you get the "Linux Kernel Settings" prompt, please add the "acpi=off noapic" parameter to the end of the kernel command line (do not remove the word "quiet") and click on the OK button.

    If the problem persists please do the following:

    Could you please boot from the Acronis True Image rescue disc and press F11 key when the "Starting Acronis Loader..." message appears? After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the "OK" button and wait for # prompt to appear. Please insert a diskette into a floppy disk drive and issue the following commands:

    mkdir mntdir
    mount /devfs/floppy/0 mntdir
    sysinfo > mntdir/sysinfo.txt
    umount mntdir

    Send the sysinfo.txt file from the diskette to support@acronis.com and also describe the problem briefly.

    Thank you.

    --
    Best regards,
    Andrew Berezovsky
     
  3. Slick Nick

    Slick Nick Registered Member

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    Andrew, thanks for that advice. It's much appreciated. I'll give it a try and see what happens. Cheers.
     
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