Cant restore from USB drive

Help! The Acronis True Image boot disc does not recognize my USB hard drive. What do I do to remedy this situation, as I need to restore my hard drive?

 

Was the Acronis boot cd able to see the usb drive before? What version and build of ATI are you using?

 

I'm using version 8.0, build 774. Yes, I was able to see the USB drive prior to this crash. I'm running a SATA-RAID (2-disc mirror). Might that have something to do with this?

 

Ah ... that's an old version as well as an old build for that version. The official response will be to use the latest, which is ver 9 build 2337, create a boot cd and see if that works for you.

The latest build for ver 8 is build 937 but I don't know if you can still get that.

 

Hello Fanman,

Thank you for choosing Acronis Disk Backup Software.

Please download and install the latest build (937) of Acronis True Image 8.0 which is available in the Product Updates section of our web-site.

Please create the new bootable rescue media with the latest build, boot your computer from it and see whether the problem still persists.

If the problem persists, please try the following workaround:

Please boot your computer from the Acronis True Image rescue disc (the full version) and press F11 key when the "Starting Acronis Loader..." message appears. After you get the "Linux Kernel Settings" prompt, please add the acpi=off noapic parameter to the end of the Linux kernel command line (do not remove the word "quiet") and click on the OK button.

If that does not help, please download and install Acronis True Image 9.0 trial version, create the new bootable rescue media with it and see whether the problem remains.

If that does not help, please try to use quiet acpi=off noapic workaround as it is described in Acronis Help Post.

If the problem still persists, please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Tatyana Tsyngaeva

 

Hi Tatyana,

Thanks for the rapid reply. Good customer service is one of the reasons I chose Acronis.

I am on a business trip until next week. I'll get back to you after I try restoring my desktop using your suggestions.

Fanman