Can't renew

Discussion in 'ESET NOD32 Antivirus' started by susieq72, Aug 21, 2008.

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  1. susieq72

    susieq72 Registered Member

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    How does one renew if they can't remember the email they signed up with? And the link from within the program telling me to click to renew does nothing? And with no one in customer service responding to my emails? Any suggestions?o_O
     
  2. Thankful

    Thankful Savings Monitor

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    Do you remember the reseller who sold you the original license or was it from Eset directly?
     
  3. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    If you provider the username portion of your license (the part that begins with AV- or EAV-) to the ESET reseller or sales person, they should be able to send license renewal information to the email address on file for it, although it may take them a bit to look it up, depending upon when the license was ordered and with whom it was originally placed.

    Regards,

    Aryeh Goretsky
     
  4. susieq72

    susieq72 Registered Member

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    I bought it directly from Eset. The email address I signed up with I no longer have so I can't have them send me my information.

    I got an email from Eset but was just an automatic response saying they will get to me shortly. I don't have a lot of time to renew so I may have to go with another product if I don't hear back from them today.
     
    Last edited: Aug 22, 2008
  5. PaulB2005

    PaulB2005 Registered Member

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    Why would you have to "go with another product"o_O?
     
  6. susieq72

    susieq72 Registered Member

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    Uh...because I can't renew :rolleyes:
     
  7. susieq72

    susieq72 Registered Member

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    After being on hold for 25 minutes, I finally got the information needed to renew. Now, three hours later, I still have no username & password even though I was told it would be one hour...Just giving my experience for others. I may end up having to do a chargeback. Maybe nod32 is not worth the headach:ouch:
     
  8. webyourbusiness

    webyourbusiness Registered Member

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    the new renewal process through ESET or even through a reseller is painful but all you have to do is keep track of three pieces of information..

    NOD32 Username
    NOD32 Password
    Expiration date

    You bought these - they are your - you need to keep them safe!

    Yes, you can get them resent to your original email address automatically - which is ok if you use an email address you will never lose control of, but if you can imagine a scenario where this MIGHT happen (ISP changes name, you change job etc) - you should use a gmail.com or hotmail account to order from.

    If this all fails - ESET can help you on the phone - but be prepared for this to take a while and you have to decide if the time spent on the phone is worth it to you.

    All in all - the easiest thing to do is to PRINT THE EMAIL and keep that in your paperwork and other important files - because the time spent getting the mess sorted out if you lose this information isn't worth the $12 savings between a new license and a renewal!
     
  9. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    I have contacted you via private message.

    Regards,

    Aryeh Goretsky
     
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