can't register my products

Discussion in 'Acronis True Image Product Line' started by Madax, Sep 14, 2006.

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  1. Madax

    Madax Registered Member

    Sep 13, 2006

    I've tried to register my products on the web site and this is the answer :

    "Serial Number is valid but we can't register it right now. Please contact support immediately."

    More, I can't register the products on the license server, it failed ...

    I've tried to contact support twice and I have no answer .. please help, I really need theses products fast for my business :(

    Thanks for your help
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Madax,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    First of all, please note that this issue can be resolved via e-mail only, as it involves sending a private information such as your serial number(s).

    Could you please let us know your Acronis request # (e.g. [Acronis #123456]) which was sent to you in the autoreply to your letter? We will find out the reason for the delay. If you have not received an autoreply then please send us a Private Message containing your e-mail address.

    Thank you.
    Alexey Popov
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