Can't read hard disks

Discussion in 'Acronis True Image Product Line' started by Sharumkin, May 24, 2005.

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  1. Sharumkin

    Sharumkin Registered Member

    May 24, 2005
    I'm very new to posting anything, so please ignore errors. I have True Image 8 installed. Worked fine. Liked it. Backed up computer to a hard disk partition about 2-3 months ago. Started it today and received "Acronis has not found any hard disk drives" Error E000101F4. I reinstalled ("recovered") the program. Now my hard drives are there, for Acronis lives on one, they also work just fine. Anybody had this problem?
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Sharumkin,

    Thank you for choosing Acronis Disk Backup Software.

    The problem is related to the SnapAPI module. The SnapAPI module is in charge of all I/O operations on the hard disk of Acronis software working in Windows. When you reinstall the program, you update the SnapAPI module and reinstall our drivers so the problem was resolved.

    Thank you.
    Irina Shirokova
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