can't open file /etc/Acronis/TrueImage/key.plk

Discussion in 'Acronis True Image Product Line' started by eugenevdm, Apr 15, 2007.

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  1. eugenevdm

    eugenevdm Registered Member

    Joined:
    Mar 31, 2007
    Posts:
    6
    When I do:
    [root@cp1 sbin]# ./trueimagecmd --list

    I get:
    can't open file /etc/Acronis/TrueImage/key.plk, error code = 262161
    Can not find a proper license or have no permissions to read key file
    Serial number is incorrect.


    I was given:
    [root@cp1 sbin]# ls /etc/Acronis/TrueImage/Keys/
    ATIP.00466830.0000.sh

    by SWSoft.

    What now? I have already done this:
    [root@cp1 sbin]# sh /etc/Acronis/TrueImage/Keys/ATIP.00466830.0000.sh

    but I still apparently do not have a key. What am I doing wrong?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello eugenevdm,

    Thank you for choosing Acronis Disk Backup Software.

    Please run the script then place the product key to the directory mentioned in /etc/Acronis/.plesk_key_dir

    Thank you.
    --
    Aleksandr Isakov
     
    Last edited: Apr 16, 2007
  3. eugenevdm

    eugenevdm Registered Member

    Joined:
    Mar 31, 2007
    Posts:
    6
    Aleksandr,

    Which key are you referring to? I got a single e-mail from SWSoft with an attachment, called "ATIP.00466830.0000.zip" and all this file contains is a file called ATIP.00466830.0000.sh which I have executed from multiple locations, including the one you mention. I still get:

    [root@cp1 sbin]# ./trueimagecmd --list
    can't open file /etc/Acronis/TrueImage/key.plk, error code = 262161
    Can not find a proper license or have no permissions to read key file
    Serial number is incorrect.
    [root@cp1 sbin]#


    Where is this key you are referring to because it's not in the ZIP file. Is it in the script?
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello eugenevdm,

    We are sorry for the delayed response.

    Please note that the license should be uploaded via "Server->License Management->Additional License Keys->Upload Key".

    To install license manually please rename ATIP.00466830.0000.sh file you received to key.plk and copy it to the license directory, which you specified during installation of True Image.

    Please refer to Acronis True Image 9.1 Pro/Light for Linux Installation Guide for more details.

    Should you have further questions on installing license for Acronis True Image 9.1 Pro/Light for Linux, please contact Plesk Support.

    Thank you.
    --
    Aleksandr Isakov
     
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