Can't open Acronis Bootable Media Builder

Discussion in 'Acronis True Image Product Line' started by shyamalg, Jun 1, 2009.

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  1. shyamalg

    shyamalg Registered Member

    Joined:
    Jun 1, 2009
    Posts:
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    Location:
    New York, USA
    Hi

    Using Acronis True Image Home v.10, I can't open the Bootable Rescue Image Builder.

    The error message : "The application has failed to start because fox.dll was not found. Re-installing the application may fix this problem".

    I get the same message when I try to open the media builder for Acronis Disk Director v.10.

    Re-installing Acronis TI didn't help : I get the same message. Also, I tried a google search for fox.dll hoping to be able to download it from somewhere, but no luck.

    Searched for fox.dll on my hard disks, but it isn't there.

    Any help appreciated. Thanks.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello shyamalg ,

    Thank you for using Acronis products

    To resolve the issue please remove both programs using Acronis Clean Up Utility, reboot the computer to complete the changes and install the programs in the following order:

    1) Acronis Disk Director Suite 10.0;
    2) Acronis True Image 10.0 Home.

    Thank you.

    --
    Oleg Lee
     
  3. shyamalg

    shyamalg Registered Member

    Joined:
    Jun 1, 2009
    Posts:
    3
    Location:
    New York, USA
    Thanks, Oleg.

    I'll try this and report back.

    Thanks also for the quick response. :D
     
  4. shyamalg

    shyamalg Registered Member

    Joined:
    Jun 1, 2009
    Posts:
    3
    Location:
    New York, USA
    It worked !

    Thanks again, Oleg. :thumb:
     
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