Can't Install

Discussion in 'ESET NOD32 Antivirus' started by stormrider5, Jul 15, 2009.

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  1. stormrider5

    stormrider5 Registered Member

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    well im trying to install the new ESET anti virus and when i attempt to install it i get a vertify that you have sufficient access to that key,or contact your support personnel and when i click ignore theres more of them.. (like around 80 or so) and also when i try to download prexv its under 1MB.. so i dont know if thats normal or not.. and it wont let execute the .exe of the prexv
     
  2. SamSa

    SamSa Eset Staff Account

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    May 14, 2009
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    Are you installing ESET under the Administrator account?
     
  3. PG_TIPS

    PG_TIPS Registered Member

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    I am trying to install ESET Verison 4 I am having the same problem.

    the error message i am getting is

    could not write Value Name to key \software\ESET\ESET Security \CurrentVerison\Scheduler\1. Verify that you have sufficient access to that key, or contact your support personnel.

    I am installing the ESET under the Administrator Account.

    Then when i go to install ESET Verision 3 which ran fine before i get the same above error message when i try to install verison 3.

    So currently i dont have a Virus scanning protection installed on my PC.
     
  4. SamSa

    SamSa Eset Staff Account

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    stormrider5,

    Try this:

    Uninstall ESET and then do the following: (please note: some of these files/folders/drivers/ may not be there, which is OK)

    Boot into Safe mode

    1. Delete files and folder

    Folders:
    C:\Program Files\ESET
    C:\Documents and Settings\All Users\Application Data\ESET
    C:\ProgamData\ESET (vista)

    Registry keys:
    -HKEY_CURRENT_USER\Software\ESET
    -HKEY_LOCAL_MACHINE\Software\ESET

    2. Go to Window's Services and disable ESET Services
    a. ESET Service
    b. ESET Http Server

    3. Go to Device Manager and disable drivers for ESET.

    a. In Device Manager, go to View on the menu bar and select "Show Hidden devices". This opens up "Non-Pug and Play Drivers" in devices manager .
    b. Disable "ehdrv" and "epfwtdir" drivers.

    Boot back into normal mode and download "Windows Installer CleanUp Utility:

    http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

    Run this program and make sure ESET is gone from the list.

    Make sure you have the latest Windows Update and any other anti-virus program removed.

    Reinstall ESET
     
  5. stufos

    stufos Registered Member

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    I have the same problem. I find it extremely annoying that I have chosen to pay for an AV and i cannot use it.

    I don't know how to do all those things listed above. This should not be just for geeks This thing should just work.
     
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