Can't Install T I2009 over version 11

Discussion in 'Acronis True Image Product Line' started by SteveBov, Nov 10, 2008.

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  1. SteveBov

    SteveBov Registered Member

    Nov 10, 2008
    I am attempting to install the new version on my system which has TI version 11 installed and operating. WHen I start the install it stops after a few seconds with the following message:"The older verson of this product cannot be removed because it seems to be corrupted". Any ideas? Thanks,

  2. GroverH

    GroverH Registered Member

    May 10, 2006
    Massachusetts, USA
    Have you tried un-installing the old version and re-installing the new version. The new version is a standalone upgrade and does not need any TI to be installed. You will need your serial number for installation.

    If that not successful, then I would un-install again and run the Acronis Cleanup tool available on download. A search should give you the link.
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello SteveBov ,

    Thank you for your interesting in Acronis True Image

    I would recommend you to do the following to uninstall Acronis True Image 11 Home:

    1.Completely uninstall Acronis True Image (Start -> Settings -> Control Panel -> Add or Remove Programs).

    2.Delete all files in \Documents and Settings\[Account Name]\Local Settings\Temp\ folder by running Disk Cleanup wizard from the system drive (e.g. C:) Properties (remember to check the Temporary Files checkbox).

    3.Download the utility from, install and run it.

    4.Select the Acronis product and hit Remove.

    5.Install Acronis True Image Home 2009.

    Best regards,
    Dmitry Nikolaev
  4. shieber

    shieber Registered Member

    Oct 27, 2004
    And you might want to turn off your security software while installing.
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