can't install PrevX- help !

Discussion in 'other anti-trojan software' started by Banshee, Nov 10, 2004.

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  1. Banshee

    Banshee Registered Member

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    Hello,

    I tried installing prevx home but I get the following error: "Error 1046.Could not write value QueryTimeOut to key \System\CurrentControlSet\Services\PrevXDriver\Parameters.Verify that you have sufficient access to that key or contact your support personnel.

    I ignored the error and went on installing but it don't work so I had to uninstall it again.

    I do have an administrator account on my machine. any of you can help ?
     
  2. pIMp

    pIMp Registered Member

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    Is it possible you got any other security products which prevents driver
    installations?
    If so - should be turned off while you install.
    If not - contact prevx support, they are usually quite fast.
     
  3. Banshee

    Banshee Registered Member

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    I made sure everything was off.Gonna try contacting prevx. thanks anyway :) :p
     
  4. solarpowered candle

    solarpowered candle Registered Member

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  5. Banshee

    Banshee Registered Member

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    no processguard here. nothing running still no go.been trying all afternoon. :mad:
     
  6. solarpowered candle

    solarpowered candle Registered Member

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  7. WSFuser

    WSFuser Registered Member

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    i dont wanna create another thread so ill just say i too have a problem installing prevx. when i try install prevx v2, i get the following message "Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor." After i click ok it says "Installation ended prematurely because of an error." i already contacted prevx support n am waiting for a response. meantime can neone help me?
     
  8. Chris12923

    Chris12923 Registered Member

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    Here is what you do

    1. try to install again
    2. when you get error hit ok or whatever
    3. make sure windows is set to view all files
    4. goto C:\Documents and Settings\Current user\Local Settings\Temp
    5. you will see an installer there for Prevx
    6. double click it
    7. follow instructions

    Any problems feel free to post back,

    Chris
     
  9. Banshee

    Banshee Registered Member

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    Hello WsFuser,


    I also contacted prevx support. They wrote back 2 days later . I got one automated letter and another letter saying they were looking into it.

    In the meantime, I found out that i could not access the registry at all.Could not install a jack bit so I installed/repaired windows and all was good.Now I can install ok. I installed prevx and will prob install process guard to make sure no funny prog will mess with my registry.

    BTW, I do believe that when I was installing McAfee i got an error message like yours :i.e "here is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor."


    You may need to fix your registry as well ? maybe some comes up with a solution short of going thru the royal pain of having to "repair" windoze.
     
  10. WSFuser

    WSFuser Registered Member

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    i followed ur instruction and prevx is currently installing smoothly. thanx :D
     
  11. Chris12923

    Chris12923 Registered Member

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    Glad I could help.

    Thanks,

    Chris
     
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