Can't install ESS

Discussion in 'ESET Smart Security' started by auriell, Feb 13, 2008.

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  1. auriell

    auriell Registered Member

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    Hi,

    I just can't install ESS. I downloaded English version 3.0.621 using my new user name and password (I just upgraded from EAV to ESS) and tried to install it, but no success (first I uninstalled EAV and removed Eset folders and rebooted). During the install a window pop-ups saying 'ESS setup wizard ended prematurely'. My old licence will expire on 17th of February 2008. I have XP SP2 PRO.

    Is it because the new licence is valid from date the old one expires? Or just my new licence is incorrect? (My new user name starts with EAV, not ESS).

    Thanks in advance for any help.
     
  2. ASpace

    ASpace Guest

    Hi !

    It has nothing to do with your license .

    You should provide ESET with more information and a special log created by ESS during installation attemp so that they can tell you precisely why installation fails.

    Follow these instructions:
    https://www.wilderssecurity.com/showpost.php?p=1111425&postcount=2

    Send the log to email support[at]eset[dot]com
     
  3. auriell

    auriell Registered Member

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    Many thanks,

    Just sent two log files and waiting for the answer.

    Edit: I tried to install on another machine and it went flawless, so there is something wrong with my machine/system (or ESS).
     
  4. ASpace

    ASpace Guest

    You are welcome . Hope your problem gets resolved soon :thumb:
     
  5. Director

    Director Registered Member

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    I am having the same problem. Which is strange because a week or 2 ago it did work OK, due to issues with the ESS firewall and the local network I had to uninstall ESS and run with NOD32 and a 3rd party FW. I have since uninstalled all other AV and FW software and tried to install the latest ESS but get the same error as in the OP.
     
  6. Paul Wilders

    Paul Wilders Administrator

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    Follow the advice as mentioned in post #2 right above.

    regards,

    paul
     
  7. Director

    Director Registered Member

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    Yep, have done that, I'll post any solution when i get it.
     
  8. auriell

    auriell Registered Member

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    Update:

    The new version 3.0.642 does not change anything - still the same problem.

    ESET Support did not answer yet (9 days)
     
  9. kingaljr

    kingaljr Registered Member

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    http://support.microsoft.com/kb/290301
    Don't know if this helps but it worked for me. It's the windows installer clean up utillity. I was getting the same error message and could't install repair or anything when trying to switch from NOD to ESS. It turned out to be a corrupt uninstall. Download it to wherever and open it and it installs in start/all programs. Just click it on and if any Eset items show just delete them. It allowed me to install ESS without any problems.
    Hope that helps.
     
  10. Jdeane

    Jdeane Eset Staff

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    delete the file c:\windows\inf\infcache.1

    reboot and try the install again
     
  11. Shought

    Shought Registered Member

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    I've got the same problem, an eset bug fixer is even helping me but we together still have found no solution. I've came this far that the problem lies in (one of) the firewall drivers. But we weren't able to fix it as for now. I saw one guy on the net, he reinstalled his WinXP SP2 and all was fine, so i guess the problem is that we all did something wrong installing programs on our pc and stuff.

    So it might be smart to list all programs and stuff we've got installed on our computers and find out which we all have and search on for a possible cause from there. Just suggesting, tell me if i'm wrong.

    Edit: My logs have already been sent to eset ;) The windows installer cleanup thingy didn't do the trick, nor removing the infcache.1 file.
     
  12. tosbsas

    tosbsas Registered Member

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    i did have the same problem -some epfwlog.dat file that was still locked and ernt.exe (service) couldn't uninstall and install, so I used unlocker, stopped service,reboot, delete all traces of eset

    Than install

    Ruben
     
  13. tonym

    tonym Registered Member

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    If you cannot find the file , the inf folder and all the files in it are hidden, so you might have to go into folder options and click on view hidden files
     
  14. auriell

    auriell Registered Member

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    It didn't work for me, and this is not a problem of remnants, but problem with clean install.


    I will try this later on today.
     
  15. viruscraft

    viruscraft Registered Member

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    Have you ever used the older version of NOD32 before?

    That may cause by an incomplete uninstall.Try to delete the folder and the registry keys which relate to older version of NOD32 manually before installation.

    Good luck!
     
  16. auriell

    auriell Registered Member

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    I tried every tip listed here, but no effect. Installation ends up at 'installing drivers' and then window with info 'ESS setup wizard ended prematurely' pops-up. I sent logs to Eset support as advised in post [2] but still no reply (it's nearly one month of waiting).
     
  17. ASpace

    ASpace Guest


    Contact your local support in Poland so that they can ... kick the ESET Slovak HQ support a bit (via intenal channels) :D
    www.nod32.pl
     
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