Can't full scan computer !

Discussion in 'Prevx Releases' started by dorgane, Dec 7, 2009.

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  1. dorgane

    dorgane Registered Member

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    hi,

    yesterday i renew my key for 2 years :

    prevx  key.png

    Now, i just try full scan and prevx say a lot of files? :blink:
    and it want buy license ? :blink:

    prev scan.jpg

    i don't understand... can you help me ? :ouch:
     
  2. Fajo

    Fajo Registered Member

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    Explained here.

    https://www.wilderssecurity.com/showthread.php?t=259636

    PM Joe (PrevxHelp) Or Wait for a response from him Normally he can fix this issue.

    Joe.
    As a recommendation you might want to change that message to say Contact support or something seems to be confusing alot of people as of late.
     
  3. dorgane

    dorgane Registered Member

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    ok thank you, i wait ;)

    but i don't understand ? home edition is limited files's scanning?
     
  4. Fajo

    Fajo Registered Member

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    Basically they limit the size to prevent exploit and not many computers need more then what is already allowed. The few that do Joe is normally more then happy to help out. :cool:

    Ill Quote Joe sense he explains it better.


     
  5. dorgane

    dorgane Registered Member

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    ok ok but i haven't multi-boot...
    just games...

    but i just do "deep scan" now =D and i have 44.096 files ^^
     
  6. Fajo

    Fajo Registered Member

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    Like Said before it's nothing against you it's just there to prevent abuse. We will just wait for Joe's response. ;)
     
  7. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Fajo is correct :) If you could please send me your license via PM, I'll extend it :)

    Thanks!
     
  8. dorgane

    dorgane Registered Member

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    thank you for reply Joe but it is not necessary for extend thank you..

    but remake message, i think is good idea...

     
  9. Triple Helix

    Triple Helix Webroot Product Advisor

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    I'm not sure that you understand he will extent your license so that you can do a full scan! Just send him your License via PM!

    TH
     
  10. Triple Helix

    Triple Helix Webroot Product Advisor

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    I'm getting the same thing at 50,000+ files? And I also know that I don't have 32 infections so I will send report and add your name! LOL

    Edit: I was trying to do a full scan!
     

    Attached Files:

    Last edited: Dec 7, 2009
  11. dorgane

    dorgane Registered Member

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    i am understand but "deep scan" scan already folder windows, my documents, memory and desktop...

    full scan, scan just more my program files ( my games... )
    i don't download crack, porn site or other illegals files... i am sure that my computer is clean. ;) and i am helper for remove virus on http://www.commentcamarche.net ;)


    but, you :D 34 files infected, you can activate full scan :argh:
     
  12. Triple Helix

    Triple Helix Webroot Product Advisor

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    I hate to say that they are FP's :p I don't want the FP complainers to complain as they get fixed fast for me if you do what you are supposed to do!

    TH
     
    Last edited: Dec 8, 2009
  13. dorgane

    dorgane Registered Member

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    34 fp's :D
    have you send MP at Joe ?
     
  14. Triple Helix

    Triple Helix Webroot Product Advisor

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    I always send a Log here report@prevxresearch.com and they work on it fast! :thumb:

    TH
     
  15. Fajo

    Fajo Registered Member

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    Running around with heuristics on high I take it ? lol ;) And also Unless Joe already extended my License I scanned 127k Files yesterday on this computer just fine in a Full scan.
     
  16. Fajo

    Fajo Registered Member

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    Here is a screenshot of what I mean, 123k Files and never got a warrning. Maybe I'm special tho. :D

    None.jpg
     
  17. Triple Helix

    Triple Helix Webroot Product Advisor

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    I wonder if it is because dorgane and I are using the RC and you are not? o_O

    TH
     
  18. Fajo

    Fajo Registered Member

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    No Idea. It could be also that most those might be "Whitelisted" Files. Who knows only Joe does for sure. Maybe he could fill us in.
     
  19. Triple Helix

    Triple Helix Webroot Product Advisor

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    When he has the time! He has not been here all day :'( :D

    TH
     
  20. Fajo

    Fajo Registered Member

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    Aye :(
     
  21. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Sorry for the delayed response :oops: Busy times at Prevx (and I'm over in our HQ in England ;))

    The FPs are caused from a new part in our scan engine which is now looking for PDF exploits locally - we're going to dial it back a bit as it appears to be too overly suspicious, but if we could get some samples from your system, TH, that would be very useful :)

    Thanks!
     
  22. Triple Helix

    Triple Helix Webroot Product Advisor

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    Sent!

    Thanks Joe! :thumb:

    TH
     
  23. Triple Helix

    Triple Helix Webroot Product Advisor

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    Well I did the full scan now Thanks Joe! The PDF FP's have been sent!

    Cheers,

    TH
     

    Attached Files:

  24. puff-m-d

    puff-m-d Registered Member

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    Hi Joe,

    I am having the same problem discussed here. I have sent you a PM.
     
  25. subhrobhandari

    subhrobhandari Registered Member

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    I am also having same, PM'ed Joe but still no response.
     
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