Hello: Did a search on the forum and could not find this issue. I am running True Image 10 4871 and Windows Vista. I can mount and image and I can also restore selected files from an image. However, when I try to explore an image, (explore backup archive actually), after I click on the image file and click open the explore window pops up and then immediately closes. There seems to be no way around this and every subsequent time is met with the same fate. I guess this is no big deal since I can just mount the image and to explore the file structure, but I did kind of like and use this feature. The image files are split on a 500 GB WD MyBook 1394 drive and consist of 38 4.0 GB files. Thanks for any help and suggestions you can provide.