I feel stupid to even ask this, but apparently it's a question some complex that 2 trouble tickets to eset can't seem to get it resolved. I'm was TRYING to use the free trial version to evaluate it. However, when it comes to the username and password screen, I cannot enter anything in either. There is a blinking cursor in the username field, but you cannot click on it, type anything or move it. You can't tab, you can't do anything but look at it. I've contacted eset twice now only to have them not read my complaint and sent me back the canned fix of "type in your username and password". After explaining to them that I can't type it in, that IS the problem, they sent me another email, telling me to type in my username and password. I'm using XP with Firefox 3. I have also tried it in IE as well, and I can't get it there either. Clearly I'm missing something and I hope someone here can help so I can move forward in trying this product and hopefully purchasing it.