Can't Enable System Safe

Can't Enable System Safe, just a msg saying it failed.

Already e-mail tech-support, but got back a message saying a support ticket opened (#817003) on January 2 and have heard nothing back.

1. It's unclear whether I should post here or reply to that support ticket e-mail.

2. How quickly should I hear something back? Wondering if I might have gotten lost in the cracks due to the holiday season

3. Wanting to try completely uninstalling Returnil 2010 Home Lux (build 6778 ) and then reinstall. Any procedure or tool that provides total removal?

4. Only clue to the problem is XP's Event Viewer reports error from RVSystem:

Event Type: Error
Event Source: RVSystem
Event Category: None
Event ID: 1838
Date: 12/31/2009
Time: 1:54:13 PM


Description:
The description for Event ID ( 1838 ) in Source ( RVSystem ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: .

Data:
0000: 00 00 00 00 01 00 5a 00 ......Z.
0008: 00 00 00 00 2e 07 00 00 ........
0010: ee 04 00 00 00 00 00 00 î.......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........