Can't Enable System Safe

Discussion in 'Returnil releases' started by jelson, Jan 11, 2010.

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  1. jelson

    jelson Registered Member

    Joined:
    Dec 21, 2009
    Posts:
    55
    Can't Enable System Safe, just a msg saying it failed.

    Already e-mail tech-support, but got back a message saying a support ticket opened (#817003) on January 2 and have heard nothing back.

    1. It's unclear whether I should post here or reply to that support ticket e-mail.

    2. How quickly should I hear something back? Wondering if I might have gotten lost in the cracks due to the holiday season

    3. Wanting to try completely uninstalling Returnil 2010 Home Lux (build 6778 ) and then reinstall. Any procedure or tool that provides total removal?

    4. Only clue to the problem is XP's Event Viewer reports error from RVSystem:

    Event Type: Error
    Event Source: RVSystem
    Event Category: None
    Event ID: 1838
    Date: 12/31/2009
    Time: 1:54:13 PM


    Description:
    The description for Event ID ( 1838 ) in Source ( RVSystem ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: .

    Data:
    0000: 00 00 00 00 01 00 5a 00 ......Z.
    0008: 00 00 00 00 2e 07 00 00 ........
    0010: ee 04 00 00 00 00 00 00 î.......
    0018: 00 00 00 00 00 00 00 00 ........
    0020: 00 00 00 00 00 00 00 00 ........
     
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