Cant delete quarantined files.

Discussion in 'ESET NOD32 Antivirus' started by fanuelsen, Feb 10, 2009.

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  1. fanuelsen

    fanuelsen Registered Member

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    Hi!

    I got the NOD32 Antivirus Business edition on a fileserver. It finds the virus an quarantines it, but i cant remove it.

    When i right click and select remove nothing happens. Something i also find strange is why it says the count is 21000+ and it seems to keep counting.

    http://bildr.no/view/343240
     
  2. Marcos

    Marcos Eset Staff Account

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    Are the E: and F: drives local? What if you scan them by the on-demand scanner? If the threat is active the scanner should tell you that it'll be deleted after the next restart of the computer.
     
  3. fanuelsen

    fanuelsen Registered Member

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    Yes they are all local drives. Gonna try with the on-demand scanner now, but that takes some time.
     
  4. Marcos

    Marcos Eset Staff Account

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    A log from ESET SysInspector (ESI) might show a suspicious file running. Could you please create an ESI log, upload it somewhere and PM me the link so that I can download and check it?
     
  5. fanuelsen

    fanuelsen Registered Member

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    How do i run sysinspector? I can only find sysinspector on the ESET server. Cant find it on the server with the nod32 business antivirus on it.

    Thanks for any help btw.

    EDIT

    Found the sysinspector. Gonna run it now.

    http://idisk.mac.com/fanuelsen-Public?view=web <--- Download the file here.
     
    Last edited: Feb 10, 2009
  6. fanuelsen

    fanuelsen Registered Member

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    It diden`t help to run the On Demand scanner. All the files are still there.
     
  7. fanuelsen

    fanuelsen Registered Member

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    Anyone have any suggestions? :rolleyes:
     
  8. funkydude

    funkydude Registered Member

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    Yes, PM him the log like suggested, and insert a link to this thread.
     
  9. fanuelsen

    fanuelsen Registered Member

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    There is a link in the post above. But im gonna PM him the link.
     
  10. Marcos

    Marcos Eset Staff Account

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    I for one couldn't find anything suspicious in the ESI log. Couldn't it be that the folders are shared and the malware is continually copied there from another computer in your network?
     
  11. fanuelsen

    fanuelsen Registered Member

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    Thank you for your time. I`m gonna try to reboot it in safe mode next week when the student`s have there winterbreak. It`s a file server so could be a sharing problem yes.
     
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