Can't delete old clients in Remote Admin Console

Discussion in 'ESET NOD32 Antivirus' started by k12adm1n, Jul 5, 2010.

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  1. k12adm1n

    k12adm1n Registered Member

    Aug 13, 2009
    I have had long-term problems deleting obsolete clients in the clients tab of the Admin Console. When things are going well, deleting old clients works instantly. When things are not going well (most of the time), the client won't delete at all. If I compact the database after an attempted delete, it will usually delete the marked client as part of compacting.

    I am not seeing any obvious errors in the eSet error log.

    I have just updated to the latest 4.x Eset Remote Console, but also had this problem with the 3.0x Remote Console as well. I am using the Access default database. Approximately 300 clients, mostly Windows XP machines running 4.0x or 4.2.

    I previously had about 120k records in the eSet event log, but I just scaled this back to about 4k records. Things seemed to work a bit better after this, but hard to tell.

    Have tried compacting and cleaning up the database multiple times. This seems to help temporarily, but Remote Console reverts to previous behavior within a few deletes.

    Any suggestions?

    Am wondering if I'm the only person seeing this type of problem.

  2. ThomasC

    ThomasC Former ESET Support Rep

    Sep 8, 2008

    Try changing the force manipulate clients option to yes in the advanced options of the ESET Remote Administrator Server.

    Do this by going to Tools>>server options, then go to the Advanced tab and click on, Edit Advanced Settings. Once the ESET Configuration Editor opens tool down to, ESET Remote Administrator>>ERA Server>>Advanced>>Force manipulate clients, and change the value to yes.

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