Can't access "dead" computer to remove Eset

Discussion in 'ESET Smart Security' started by marti, Dec 28, 2009.

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  1. marti

    marti Registered Member

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    Houston, Texas, USA
    Unusual situation here. I have a mostly dead laptop computer than won't boot most of the time. Today, it will start to boot and then turns off.

    I have two licenses for ESET Security Suite. One of them is installed on the mostly dead computer. I was able to install ESET Sec Suite on a new computer, but can't update it, as ESET knows I have two installations already.

    As I can't remove ESET program from computer that won't boot, what can I do to get ESET to run on new computer?

    If I knew how to remove the hard drive from the mostly dead laptop computer. and knew how to hook it up as a slave drive on another computer, I could remove ESET.

    Suggestions? Solutions?

    thanks,
    marti
     
  2. Cudni

    Cudni Global Moderator

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    what happens when you try and update it, any error messages?
     
  3. marti

    marti Registered Member

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    Location:
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    No error message. Program will not update to current AV files.
     
  4. Marcos

    Marcos Eset Staff Account

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    It's not a problem to leave ESET on the computer that cannot boot. If you're having a problem updating ESS on the new computer, what exactly happens when you run an update manually? Do you see a progress bar indicating downloading files? Is something logged in the ESET event log?
     
  5. marti

    marti Registered Member

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    Good Morning, Marcos. This morning NOD32 was updated after I turned the new machine on. All is well! Thanks
     
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