Cannot Update (Issues) with NOD32 v5.2.9.1

Discussion in 'ESET NOD32 Antivirus' started by hybridit, Jul 6, 2012.

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  1. hybridit

    hybridit Registered Member

    Joined:
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    I am getting really annoyed here with NOD32. I have installed on many computers, however since they have changed the policy to require a persons name for Home edition, I have had a nightmare in getting the damn app to Update!

    I have tried many options including:
    * How to update username and password (from support@eset.com)
    * http://kb.eset.com/esetkb/index?page=content&id=SOLN2792
    --> Really dumb - but I made sure I followed it
    * http://kb.eset.com/esetkb/index?page=content&id=SOLN2850&ref=wsf
    --> No firewall
    --> update.eset.com responds
    --> No proxy
    * http://kb.eset.com/esetkb/index?page=content&id=SOLN332
    --> Tested various servers - all responding
    * http://kb.eset.com/esetkb/index?page=content&id=SOLN2372&ref=wsf
    --> No malware scanned
    * Uninstalled, run CCleaner to remove invalid registry links and reinstalled
    * o_O I am unable to change the update server - its greyed out
    * Checked other installed AV - only Malwarebytes free installed

    I did have activation issues originally after changing the name, however Eset Support have updated the license and activates correctly, however the update will just not update!

    OS = Windows 7 x64 SP1
    Firewall = None set to disable or stop any outbound connections (Windows Default)
    Eset Installed = Eset NOD32 Antivirus 5.2.9.1
    Eset License = ESET NOD32 Antivirus and valid until 2015
    Last Update = 7010 (20120329)

    Any help would be greatly appreciated... and thanks in advanced.
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Update server cannot be changed in Home version because only ESET Endpoint products can create a mirror.
    If you're getting an error while attempting to update from ESET's servers, please copy the exact error message from your ESET Event log and paste it here.
     
  3. dwomack

    dwomack Eset Staff Account

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  4. hybridit

    hybridit Registered Member

    Joined:
    Mar 27, 2007
    Posts:
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    Settings for Logging
    Verbosity = Diagnostics

    Error Message from Log
    7/07/2012 12:32:27 PM Update module Updater: retval = 0x2001, failures: 7 NT AUTHORITY\SYSTEM

    7/07/2012 12:32:24 PM Update module Updater: Switch DEVEL modules retval = 0x00005007 [NOT NEED] NT AUTHORITY\SYSTEM

    7/07/2012 12:32:21 PM ESET Kernel Status: [Client-PC\ClientName]

    6/07/2012 1:21:10 PM Update module Invalid Username and/or Password. NT AUTHORITY\SYSTEM


    I have tried clearing cache everytime I go into that section. Its driving me nuts and this is the first time I have had so much difficulty with an install. I want the "NOD32 installs on every machine without any problem" back!
     
  5. hybridit

    hybridit Registered Member

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    Argh, now when I try to uninstall for the 3rd time I am getting the following error:

    "Error opening installation log file. Verify that the specified log file location exists and is writeable."


    At least this is giving me some clues - I will manually uninstall and delete any existing folders if found.

    Uninstall Help ==> http://kb.eset.com/esetkb/index?page=content&id=SOLN2289
     
  6. hybridit

    hybridit Registered Member

    Joined:
    Mar 27, 2007
    Posts:
    18
    Done the following:

    1. Downloaded the Uninstaller and removed AV (Refer to log below)
    2. Run CCleaner and removed 2 Eset DLL links and no Eset folders found
    3. Run Installer (eset_nod32_antivirus_live_installer) with Admin privileges
    4. Restarted upon install complete
    5. Checked update - failed and the logs follows

    ERROR LOGS
    7/07/2012 1:16:56 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] ]Client-PC\ClientName]
    7/07/2012 1:16:49 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] ]Client-PC\ClientName]
    7/07/2012 1:13:15 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] ]Client-PC\ClientName]
    7/07/2012 1:13:08 PM Update module Updater: retval = 0x2001, failures: 1 NT AUTHORITY\SYSTEM
    7/07/2012 1:13:04 PM Update module Updater: Switch DEVEL modules retval = 0x00005007 [NOT NEED] NT AUTHORITY\SYSTEM
    7/07/2012 1:12:57 PM Update module Registration only.... Activation: retval = 0x6006, failures: 1, add_reg_retval = 0 NT AUTHORITY\SYSTEM
    7/07/2012 1:12:47 PM Update module Updater: retval = 0x2001, failures: 0 NT AUTHORITY\SYSTEM
    7/07/2012 1:12:41 PM Update module Updater: Switch DEVEL modules retval = 0x00005007 [NOT NEED] NT AUTHORITY\SYSTEM
    7/07/2012 1:11:53 PM ESET Kernel Status: balloon=Your system is exposed to risk. For more information, click on this notification. ]Client-PC\ClientName]
    7/07/2012 1:11:53 PM ESET Kernel Status: status=3; title=Product not activated; text=Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product. ]Client-PC\ClientName]
    7/07/2012 1:11:53 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] ]Client-PC\ClientName]
    7/07/2012 1:11:53 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] ]Client-PC\ClientName]
    7/07/2012 1:06:55 PM 0 ESET Live Grid request failed because of authentication.
    7/07/2012 1:01:52 PM ESET Kernel HIPS: P=1 R=1
    7/07/2012 12:59:45 PM ESET Kernel Status: ]Client-PC\ClientName]
    7/07/2012 12:59:45 PM ESET Kernel Status: ]Client-PC\ClientName]


    -------------------------------------------------------------------------

    LOG 1st Attempt
    Product Name: Windows 7 Professional
    Current Version: 6.1.1.7601.WinNT.AMD64
    System Root: C:\Windows

    Building cache: 64bit COM: AppID -> DllName ...
    Building cache: 64bit COM: Category -> ReferenceCounter ...
    Building cache: 32bit COM: AppID -> DllName ...
    Building cache: 32bit COM: Category -> ReferenceCounter ...
    Scanning installed AV products ...

    Installed AV products:
    1. ESS/EAV/EMSX
    2. SEP


    Product uninstallation: ESS/EAV/EMSX

    Uninstallation in progress, please wait ...

    Uninstallation ESS/EAV/EMSX finished successfully.


    Installed AV products:
    1. SEP


    Product uninstallation: SEP

    Uninstallation in progress, please wait ...

    Uninstallation SEP finished successfully.


    LOG 2nd Attempt
    Product Name: Windows 7 Professional
    Current Version: 6.1.1.7601.WinNT.AMD64
    System Root: C:\Windows

    Building cache: 64bit COM: AppID -> DllName ...
    Building cache: 64bit COM: Category -> ReferenceCounter ...
    Building cache: 32bit COM: AppID -> DllName ...
    Building cache: 32bit COM: Category -> ReferenceCounter ...
    Scanning installed AV products ...

    Installed AV products:
    1. ESS/EAV/EMSX
    2. NODv2


    Product uninstallation: ESS/EAV/EMSX

    Uninstallation in progress, please wait ...

    Uninstallation ESS/EAV/EMSX finished successfully.


    Installed AV products:
    1. NODv2


    Product uninstallation: NODv2

    Uninstallation in progress, please wait ...

    Uninstallation NODv2 finished successfully.


    LOG 3rd Attempt
    Product Name: Windows 7 Professional
    Current Version: 6.1.1.7601.WinNT.AMD64
    System Root: C:\Windows

    Building cache: 64bit COM: AppID -> DllName ...
    Building cache: 64bit COM: Category -> ReferenceCounter ...
    Building cache: 32bit COM: AppID -> DllName ...
    Building cache: 32bit COM: Category -> ReferenceCounter ...
    Scanning installed AV products ...

    No supported AV product installed!
     
  7. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    According to the error "Update module Invalid Username and/or Password", it looks like there's a problem with your Username/Password. Have you tried copying and pasting them to the appropriate fields in the Update setup (Setup (F5) -> Update -> Update) ? If you run license verification (Help and support -> Vaerify license validity), do you get an error?
     
  8. hybridit

    hybridit Registered Member

    Joined:
    Mar 27, 2007
    Posts:
    18
    I manually entered the username and password via Settings, and as before, it has validated, however still will not update. Here is the log after manually updating/inserting the username and password via advanced settings:

    7/07/2012 2:00:24 PM Update module Updater: retval = 0x2001, failures: 3 NT AUTHORITY\SYSTEM
    7/07/2012 2:00:20 PM Update module Updater: Switch DEVEL modules retval = 0x00005007 [NOT NEED] NT AUTHORITY\SYSTEM
    7/07/2012 2:00:18 PM ESET Kernel Status: status=1; title=; text= [Client-PC\ClientName]
    7/07/2012 2:00:18 PM ESET Kernel Status: [Client-PC\ClientName]
    7/07/2012 2:00:17 PM Update module Registration only.... Activation: retval = 0x6000, failures: 3, add_reg_retval = 0 NT AUTHORITY\SYSTEM
    7/07/2012 2:00:05 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] [Client-PC\ClientName]
    7/07/2012 1:43:26 PM Update module Invalid Username and/or Password. NT AUTHORITY\SYSTEM
    7/07/2012 1:43:26 PM Update module Updater: retval = 0x2001, failures: 2 NT AUTHORITY\SYSTEM
    7/07/2012 1:43:22 PM Update module Updater: Switch DEVEL modules retval = 0x00005007 [NOT NEED] NT AUTHORITY\SYSTEM
    7/07/2012 1:21:58 PM Update module Registration only.... Activation: retval = 0x6006, failures: 2, add_reg_retval = 0 NT AUTHORITY\SYSTEM
    7/07/2012 1:21:11 PM Update module Registration only.... Activation: retval = 0x6006, failures: 2, add_reg_retval = 0 NT AUTHORITY\SYSTEM
    7/07/2012 1:16:56 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] [Client-PC\ClientName]
    7/07/2012 1:16:49 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] [Client-PC\ClientName]
    7/07/2012 1:13:15 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] [Client-PC\ClientName]
    7/07/2012 1:13:08 PM Update module Updater: retval = 0x2001, failures: 1 NT AUTHORITY\SYSTEM
    7/07/2012 1:13:04 PM Update module Updater: Switch DEVEL modules retval = 0x00005007 [NOT NEED] NT AUTHORITY\SYSTEM
    7/07/2012 1:12:57 PM Update module Registration only.... Activation: retval = 0x6006, failures: 1, add_reg_retval = 0 NT AUTHORITY\SYSTEM
    7/07/2012 1:12:47 PM Update module Updater: retval = 0x2001, failures: 0 NT AUTHORITY\SYSTEM
    7/07/2012 1:12:41 PM Update module Updater: Switch DEVEL modules retval = 0x00005007 [NOT NEED] NT AUTHORITY\SYSTEM
    7/07/2012 1:11:53 PM ESET Kernel Status: balloon=Your system is exposed to risk. For more information, click on this notification. [Client-PC\ClientName]
    7/07/2012 1:11:53 PM ESET Kernel Status: status=3; title=Product not activated; text=Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product. [Client-PC\ClientName]
    7/07/2012 1:11:53 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] [Client-PC\ClientName]
    7/07/2012 1:11:53 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] [Client-PC\ClientName]
    7/07/2012 1:06:55 PM 0 ESET Live Grid request failed because of authentication.
    7/07/2012 1:01:52 PM ESET Kernel HIPS: P=1 R=1
    7/07/2012 12:59:45 PM ESET Kernel Status: [Client-PC\ClientName]
    7/07/2012 12:59:45 PM ESET Kernel Status: [Client-PC\ClientName]
     
  9. hybridit

    hybridit Registered Member

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    Image shows that it is activated.
     

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