Cannot Update (Issues) with NOD32 v5.2.9.1

I am getting really annoyed here with NOD32. I have installed on many computers, however since they have changed the policy to require a persons name for Home edition, I have had a nightmare in getting the damn app to Update!

I have tried many options including:
* How to update username and password (from support@eset.com)
* http://kb.eset.com/esetkb/index?page=content&id=SOLN2792
--> Really dumb - but I made sure I followed it
* http://kb.eset.com/esetkb/index?page=content&id=SOLN2850&ref=wsf
--> No firewall
--> update.eset.com responds
--> No proxy
* http://kb.eset.com/esetkb/index?page=content&id=SOLN332
--> Tested various servers - all responding
* http://kb.eset.com/esetkb/index?page=content&id=SOLN2372&ref=wsf
--> No malware scanned
* Uninstalled, run CCleaner to remove invalid registry links and reinstalled
* I am unable to change the update server - its greyed out
* Checked other installed AV - only Malwarebytes free installed

I did have activation issues originally after changing the name, however Eset Support have updated the license and activates correctly, however the update will just not update!

OS = Windows 7 x64 SP1
Firewall = None set to disable or stop any outbound connections (Windows Default)
Eset Installed = Eset NOD32 Antivirus 5.2.9.1
Eset License = ESET NOD32 Antivirus and valid until 2015
Last Update = 7010 (20120329)

Any help would be greatly appreciated... and thanks in advanced.

 

Update server cannot be changed in Home version because only ESET Endpoint products can create a mirror.
If you're getting an error while attempting to update from ESET's servers, please copy the exact error message from your ESET Event log and paste it here.

 

There is one more thing you can try. Clearing the Update Cache, restarting and pushing a manual update. The KB Article outlining the steps is linked below. If it fails, an uninstall/reinstall may be necessary:

Error downloading file and cannot update virus signature database (5.x)

 

Settings for Logging
Verbosity = Diagnostics

Error Message from Log
7/07/2012 12:32:27 PM Update module Updater: retval = 0x2001, failures: 7 NT AUTHORITY\SYSTEM

7/07/2012 12:32:24 PM Update module Updater: Switch DEVEL modules retval = 0x00005007 [NOT NEED] NT AUTHORITY\SYSTEM

7/07/2012 12:32:21 PM ESET Kernel Status: [Client-PC\ClientName]

6/07/2012 1:21:10 PM Update module Invalid Username and/or Password. NT AUTHORITY\SYSTEM


I have tried clearing cache everytime I go into that section. Its driving me nuts and this is the first time I have had so much difficulty with an install. I want the "NOD32 installs on every machine without any problem" back!

 

Argh, now when I try to uninstall for the 3rd time I am getting the following error:

"Error opening installation log file. Verify that the specified log file location exists and is writeable."


At least this is giving me some clues - I will manually uninstall and delete any existing folders if found.

Uninstall Help ==> http://kb.eset.com/esetkb/index?page=content&id=SOLN2289

 

Done the following:

1. Downloaded the Uninstaller and removed AV (Refer to log below)
2. Run CCleaner and removed 2 Eset DLL links and no Eset folders found
3. Run Installer (eset_nod32_antivirus_live_installer) with Admin privileges
4. Restarted upon install complete
5. Checked update - failed and the logs follows

ERROR LOGS
7/07/2012 1:16:56 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] ]Client-PC\ClientName]
7/07/2012 1:16:49 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] ]Client-PC\ClientName]
7/07/2012 1:13:15 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] ]Client-PC\ClientName]
7/07/2012 1:13:08 PM Update module Updater: retval = 0x2001, failures: 1 NT AUTHORITY\SYSTEM
7/07/2012 1:13:04 PM Update module Updater: Switch DEVEL modules retval = 0x00005007 [NOT NEED] NT AUTHORITY\SYSTEM
7/07/2012 1:12:57 PM Update module Registration only.... Activation: retval = 0x6006, failures: 1, add_reg_retval = 0 NT AUTHORITY\SYSTEM
7/07/2012 1:12:47 PM Update module Updater: retval = 0x2001, failures: 0 NT AUTHORITY\SYSTEM
7/07/2012 1:12:41 PM Update module Updater: Switch DEVEL modules retval = 0x00005007 [NOT NEED] NT AUTHORITY\SYSTEM
7/07/2012 1:11:53 PM ESET Kernel Status: balloon=Your system is exposed to risk. For more information, click on this notification. ]Client-PC\ClientName]
7/07/2012 1:11:53 PM ESET Kernel Status: status=3; title=Product not activated; text=Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product. ]Client-PC\ClientName]
7/07/2012 1:11:53 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] ]Client-PC\ClientName]
7/07/2012 1:11:53 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] ]Client-PC\ClientName]
7/07/2012 1:06:55 PM 0 ESET Live Grid request failed because of authentication.
7/07/2012 1:01:52 PM ESET Kernel HIPS: P=1 R=1
7/07/2012 12:59:45 PM ESET Kernel Status: ]Client-PC\ClientName]
7/07/2012 12:59:45 PM ESET Kernel Status: ]Client-PC\ClientName]


-------------------------------------------------------------------------

LOG 1st Attempt
Product Name: Windows 7 Professional
Current Version: 6.1.1.7601.WinNT.AMD64
System Root: C:\Windows

Building cache: 64bit COM: AppID -> DllName ...
Building cache: 64bit COM: Category -> ReferenceCounter ...
Building cache: 32bit COM: AppID -> DllName ...
Building cache: 32bit COM: Category -> ReferenceCounter ...
Scanning installed AV products ...

Installed AV products:
1. ESS/EAV/EMSX
2. SEP


Product uninstallation: ESS/EAV/EMSX

Uninstallation in progress, please wait ...

Uninstallation ESS/EAV/EMSX finished successfully.


Installed AV products:
1. SEP


Product uninstallation: SEP

Uninstallation in progress, please wait ...

Uninstallation SEP finished successfully.


LOG 2nd Attempt
Product Name: Windows 7 Professional
Current Version: 6.1.1.7601.WinNT.AMD64
System Root: C:\Windows

Building cache: 64bit COM: AppID -> DllName ...
Building cache: 64bit COM: Category -> ReferenceCounter ...
Building cache: 32bit COM: AppID -> DllName ...
Building cache: 32bit COM: Category -> ReferenceCounter ...
Scanning installed AV products ...

Installed AV products:
1. ESS/EAV/EMSX
2. NODv2


Product uninstallation: ESS/EAV/EMSX

Uninstallation in progress, please wait ...

Uninstallation ESS/EAV/EMSX finished successfully.


Installed AV products:
1. NODv2


Product uninstallation: NODv2

Uninstallation in progress, please wait ...

Uninstallation NODv2 finished successfully.


LOG 3rd Attempt
Product Name: Windows 7 Professional
Current Version: 6.1.1.7601.WinNT.AMD64
System Root: C:\Windows

Building cache: 64bit COM: AppID -> DllName ...
Building cache: 64bit COM: Category -> ReferenceCounter ...
Building cache: 32bit COM: AppID -> DllName ...
Building cache: 32bit COM: Category -> ReferenceCounter ...
Scanning installed AV products ...

No supported AV product installed!

 

According to the error "Update module Invalid Username and/or Password", it looks like there's a problem with your Username/Password. Have you tried copying and pasting them to the appropriate fields in the Update setup (Setup (F5) -> Update -> Update) ? If you run license verification (Help and support -> Vaerify license validity), do you get an error?

 

I manually entered the username and password via Settings, and as before, it has validated, however still will not update. Here is the log after manually updating/inserting the username and password via advanced settings:

7/07/2012 2:00:24 PM Update module Updater: retval = 0x2001, failures: 3 NT AUTHORITY\SYSTEM
7/07/2012 2:00:20 PM Update module Updater: Switch DEVEL modules retval = 0x00005007 [NOT NEED] NT AUTHORITY\SYSTEM
7/07/2012 2:00:18 PM ESET Kernel Status: status=1; title=; text= [Client-PC\ClientName]
7/07/2012 2:00:18 PM ESET Kernel Status: [Client-PC\ClientName]
7/07/2012 2:00:17 PM Update module Registration only.... Activation: retval = 0x6000, failures: 3, add_reg_retval = 0 NT AUTHORITY\SYSTEM
7/07/2012 2:00:05 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] [Client-PC\ClientName]
7/07/2012 1:43:26 PM Update module Invalid Username and/or Password. NT AUTHORITY\SYSTEM
7/07/2012 1:43:26 PM Update module Updater: retval = 0x2001, failures: 2 NT AUTHORITY\SYSTEM
7/07/2012 1:43:22 PM Update module Updater: Switch DEVEL modules retval = 0x00005007 [NOT NEED] NT AUTHORITY\SYSTEM
7/07/2012 1:21:58 PM Update module Registration only.... Activation: retval = 0x6006, failures: 2, add_reg_retval = 0 NT AUTHORITY\SYSTEM
7/07/2012 1:21:11 PM Update module Registration only.... Activation: retval = 0x6006, failures: 2, add_reg_retval = 0 NT AUTHORITY\SYSTEM
7/07/2012 1:16:56 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] [Client-PC\ClientName]
7/07/2012 1:16:49 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] [Client-PC\ClientName]
7/07/2012 1:13:15 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] [Client-PC\ClientName]
7/07/2012 1:13:08 PM Update module Updater: retval = 0x2001, failures: 1 NT AUTHORITY\SYSTEM
7/07/2012 1:13:04 PM Update module Updater: Switch DEVEL modules retval = 0x00005007 [NOT NEED] NT AUTHORITY\SYSTEM
7/07/2012 1:12:57 PM Update module Registration only.... Activation: retval = 0x6006, failures: 1, add_reg_retval = 0 NT AUTHORITY\SYSTEM
7/07/2012 1:12:47 PM Update module Updater: retval = 0x2001, failures: 0 NT AUTHORITY\SYSTEM
7/07/2012 1:12:41 PM Update module Updater: Switch DEVEL modules retval = 0x00005007 [NOT NEED] NT AUTHORITY\SYSTEM
7/07/2012 1:11:53 PM ESET Kernel Status: balloon=Your system is exposed to risk. For more information, click on this notification. [Client-PC\ClientName]
7/07/2012 1:11:53 PM ESET Kernel Status: status=3; title=Product not activated; text=Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product. [Client-PC\ClientName]
7/07/2012 1:11:53 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] [Client-PC\ClientName]
7/07/2012 1:11:53 PM ESET Kernel Status:[status:3, priority:0, "Product not activated", "Click <A ID="257" TYPE="SERVICE" PLUGIN="0x01000400">here</A> to activate the product."] [Client-PC\ClientName]
7/07/2012 1:06:55 PM 0 ESET Live Grid request failed because of authentication.
7/07/2012 1:01:52 PM ESET Kernel HIPS: P=1 R=1
7/07/2012 12:59:45 PM ESET Kernel Status: [Client-PC\ClientName]
7/07/2012 12:59:45 PM ESET Kernel Status: [Client-PC\ClientName]

 

Image shows that it is activated.