Cannot Uninstall True Image 9.1

Discussion in 'Acronis True Image Product Line' started by SteveMoffat, Oct 6, 2006.

Thread Status:
Not open for further replies.
  1. SteveMoffat

    SteveMoffat Registered Member

    Joined:
    Oct 6, 2006
    Posts:
    5
    Hi

    I installed a trial version of True Image 9.1 yesterday. I was very impressed and was thinking of purchasing the software and allso recommending it to my clients. However, I cannot uninstall the product from the server I have it installed on. Windows Server 2003 Enterprise 64 bit.

    From either Add Remove programs, or the product setup file, I get the following error when trying to uninstall.

    "the installation was interupted before Acronis True Image Enterprise Server could be installed. You need to restart the installer to try again."

    This is very annoying.

    Thanks

    Steve
     
  2. Menorcaman

    Menorcaman Retired Moderator

    Joined:
    Aug 19, 2004
    Posts:
    4,661
    Location:
    Menorca (Balearic Islands) Spain
    Hello Steve,

    Probably not the answer you are looking for but the following extract from the Acronis Support sticky thread titled "PLEASE READ BEFORE YOU POST" should get you out of a hole:

    Regards
     
  3. SteveMoffat

    SteveMoffat Registered Member

    Joined:
    Oct 6, 2006
    Posts:
    5
    Thanks

    Server's restarrting as I type.

    Don't ya just love half assed program installers? A vbscript uninstaller would be good fopr this.

    S
     
  4. SteveMoffat

    SteveMoffat Registered Member

    Joined:
    Oct 6, 2006
    Posts:
    5
    OK Now I'm pissed right off.

    After following the manual removal documentation, my server is showing an lsass.exe error on boot and want's restarted in AD recovery mode.

    Absolutely ridiculous.
     
  5. SteveMoffat

    SteveMoffat Registered Member

    Joined:
    Oct 6, 2006
    Posts:
    5
    Update.

    It seems that the virtual drive service is not starting, therefore there is no D partition seen by windows. This is absolutely ridiculous.

    From the event log.

    "NTDS (584) NTDSA: An attempt to determine the minimum I/O block size for the volume "d:\" containing "d:\WINDOWS\NTDS\" failed with system error 3 (0x00000003): "The system cannot find the path specified. ". The operation will fail with error -1023 (0xfffffc01)."

    As you can probably see from that error, I cannot even restore from the last system stae backup. As the D Drive no longer exists.
     
  6. SteveMoffat

    SteveMoffat Registered Member

    Joined:
    Oct 6, 2006
    Posts:
    5
    Managed to restore the server, however, I cannot assign drive letters to my disk partitions from within windows.

    Support, I would appreciate a reply.
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello SteveMoffat,

    Thank you for choosing Acronis Server Disk Backup Software.

    Please accept our apologies for the delay with the response.

    Could you please collect the following information?

    - Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Make a screen shot of Windows Disk Management by following Start -> Control Panel -> Administrative Tools -> Computer Management -> Disk Management;

    - Please clarify the exact error message you have received when you try to boot your computer up.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Aleksandr Isakov
     
    Last edited: Oct 10, 2006
Thread Status:
Not open for further replies.