Cannot Restore from DVD+RW

Discussion in 'Acronis True Image Product Line' started by dymfg, Apr 5, 2005.

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  1. dymfg

    dymfg Registered Member

    Joined:
    Feb 17, 2005
    Posts:
    8
    I have a Dell C610 laptop with Windows XP Media Center and a 60g hard drive. I have been successful in Imaging to internal disk, to External disk through USB 2.0 and also saving to DVD+RW.
    I have restored successfully from the external USb 2.0 drive to a second drive. However I am now trying to restore from the DVD+RW media.
    The DVD+RW media verify OK
    The problem I am having is that TI8 grays out the drive in my laptop which I have cleansed with DriveCleanser so I cannot make a selection as to the drive to restore to. With the External USB 2.0 drive the selection is fine.

    I am using build 795 and a Vantec 5.25 external drive with a Plextor 716a dvd writer.
    Why is it different with an external USB drive as to an external USb or Firewire DVD writer.
    Please advise
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello dymfg,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    First of all, please download the latest build (800) for that you need to register your account at http://www.acronis.com/homecomputing/my/registration/ and then register your product at http://www.acronis.com/my/products/registration/, after that you can download the latest build at http://www.acronis.com/homecomputing/my/updates/.

    If the problem persists, please make a screenshots of all your actions in wizard when you try to restore your image from DVD and send it to support@acronis.com along with the link to this thread.

    Thank you.
    --
    Irina Shirokova
     
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