Cannot Mount Image

Hi,

I'm using Acronis True Image 10, build 4,942 with Windows XP. I created an image of my whole C drive on Saturday and verified it on Sunday - it was fine.

I then tried mounting it today and it worked OK the first time. I copied some files from the mounted drive to my C drive and they were fine.

I dismounted and tried mounting again and got the following error: "Cannont assign a drive letter to a partition from the backup archive"

I restarted the computer and tried again and now I get the same error every time I try to mount an image.

I also created a bootable rescue CD which also worked fine the first time, but when I tried to create another one, I got the following error: "E00040010: Device is busy. (0x40010 Tag = 0x8B7F8138EBD33EB3". I now get this error every time I try to create a rescue disk, even after a restart.

Please can someone tell me how to correct these problems?

Thanks,
Anthony

 

Hello ahamilton,

Thank you for choosing Acronis Disk Backup Software.

If there is a hidden partition in the image, please don't mount this partition (select the Do not mount option for it).

Please download the latest version of Acronis drivers, unpack the archive and install unpacked MSI package.

If the issue persists, please collect some information to let us investigate it thoroughly:

- Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;
- Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

Please run "regedit" command (Start -> Run) and export the registry keys below:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}

Please create screenshots of all steps of mount wizard including the error message.

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Please try the following workaround:
Eject any disc from the CD/DVD burner prior to starting the application;
Proceed until the program asks for a disc and opens the tray;
Insert a disc and then click OK to close the tray automatically.

Please try to create a bootable rescue CD/DVD in Windows Safe Mode.

Notice that you can create an iso image of the media instead and then burn it using any third-party burning softwire.

If the issue persists, please collect some information to let us investigate it thoroughly:

To obtain CD Recorder log, please proceed as follows:
- Run regedit from Start -> Run;
- Open HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\DebugLogs registry key;
- Please create the folder DebugLogs if it does not exist yet;
- Add cdrecord value (Type: DWORD; Data: 1);
- Please reproduce the problem;
The cdrecord.log will be created in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov