Cannot make an image

Discussion in 'Acronis True Image Product Line' started by jaycup, Jan 13, 2005.

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  1. jaycup

    jaycup Registered Member

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    I am using Acronis True Image v8 for the first time. I have always used Drive Image 7.0 before and this is still installed on my computer. I installed TI to another partition as I was interested in trying it out particularly the incremental backup feature. It installed ok and the program runs without problem but when I try to backup my C:\ drive it stalls right at the end when I click on the 'proceed' stage and I get the progress screen with 'no action' and there it remins. Can anyone suggest what I might do?. I have installed and un-installed three times, makes no difference,
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Posts:
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    Hello jaycup,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We are really sorry for the inconveniences.

    First of all, please make sure you use the latest build (786), which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/homecomputing/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

    Also please check if the following processes are running when you are trying to create image:

    schedhlp.exe
    schedul2.exe

    If these processes are not running please start them in C:\Program Files\Common Files\Acronis\Schedule2. Also please open "Start" -> "Control Panel" -> "Administrative Tools" -> "Services" and check whether the "Acronis Scheduler2 Service" is present and running and the start up type is set into Automatic.

    Thank you.
    --
    Ilya Toytman
     
  3. jaycup

    jaycup Registered Member

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    Thank you for the 'support' I am pleased to say the program is now running properly. I have a small quiery/problem re burning a DVD image and I will re-post this one separately, thanks again
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
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    Hello jaycup,

    We are glad to hear Acronis True Image works for you now.

    As for DVD burning, please note that you need to use UDF-formatted DVDs. Also we regret to inform you that the current version of Acronis True Image doesn't support DVD-R, but you may use DVD+R, DVD-RW, DVD+RW.

    Thank you.
    --
    Ilya Toytman
     
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