cannot load Nod

Discussion in 'NOD32 version 2 Forum' started by pshanks, Jul 28, 2005.

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  1. pshanks

    pshanks Registered Member

    Joined:
    Jul 21, 2005
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    Hi, I just purchased NOD32 but can't get it to run in the background. It worked the first time I installed it, but when I restarted the computer all I got was the splash screen, which displayed for a while and then poped up a dialog box saying that it couldn't install.

    I can start the program manually and do a disk scan OK, but it says:
    Error occured while scanning operating memory. System memory cannot be scanned (the kernel service is not running or an error occured while loading nod31m1.vxd) - and it dosn't come up with the screen showing the background processes.

    I tried re-installing, but still no joy :(
    Any ideas about what to do next?
     
  2. rumpstah

    rumpstah Registered Member

    Joined:
    Mar 19, 2003
    Posts:
    486
    Hi pshanks:

    More information would be helpful.

    1. Previous AV (if any- even if it was a trial).
    2. Security Software running (i.e. Process Guard, Adwatch, Firewall)
    3. Version of Windows

    You will find that most issues are not solved until these 3 items are known. ;)

     
  3. Marcos

    Marcos Eset Staff Account

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    Nov 22, 2002
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    Are you able to start the NOD32 kernel service manually?
     
  4. pshanks

    pshanks Registered Member

    Joined:
    Jul 21, 2005
    Posts:
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    sorry to be so slow to get back to you - it was on a windows 2003 server. Turns out it had been compromised and a bunch of backdoors and malware had been loaded onto it. I rebuilt it and have had no further issues. Thanks for your attention
     
  5. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Good to see you have the issue resolved, and thanks for letting us know.

    Cheers :D
     
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