Cannot install TrueImage on Linux

Discussion in 'Acronis True Image Product Line' started by caracolla, Nov 15, 2007.

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  1. caracolla

    caracolla Registered Member

    Joined:
    Nov 15, 2007
    Posts:
    1
    Hello,

    I've downloaded trial version of TrueImage Ent. Server9.1
    When I try to install Linux Agent (extracted from the installer) on Ubuntu Gutsy (7.10) i686 I get

    "Acronis True Image Enterprise Server Setup failed to build
    kernel modules. Consult /var/log/trueimage-setup.log and
    /var/lib/dkms/snapapi26/0.7.10/build/make.log for error
    messages."


    make.log contains:

    DKMS make.log for snapapi26-0.7.10 for kernel 2.6.23.1 (i686)
    Fri Nov 16 00:24:13 CET 2007
    make: Entering directory `/usr/src/linux-2.6.23.1'
    find: /linux: No such file or directory
    CC [M] /var/lib/dkms/snapapi26/0.7.10/build/snapapi26.o
    /var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c:36:27: error: linux/ioctl32.h: No such file or directory
    /var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c:185: warning: ‘request_queue_t’ is deprecated
    /var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c:205: error: expected specifier-qualifier-list before ‘kmem_cache_t’
    /var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c: In function ‘block_map_destroy’:
    /var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c:309: error: ‘struct session_struct’ has no member named ‘s_ppages’
    /var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c: In function ‘block_map_init’:

    It continues with other errors.

    Compiling by hand snapapi with:

    # dkms build -m snapapi26 -v 0.7.10 -k 2.6.23.1 --config /boot/config-2.6.23-1 --arch i686 --kernelsourcedir /usr/src/linux/

    I get:

    make KERNELRELEASE=2.6.23.1 -C /usr/src/linux/ SUBDIRS=/var/lib/dkms/snapapi26/0.7.10/build modules....(bad exit status: 2)
    Error! Bad return status for module build on kernel: 2.6.23.1 (i686)
    Consult the make.log in the build directory
    /var/lib/dkms/snapapi26/0.7.10/build/ for more information.

    and make.log contains:

    DKMS make.log for snapapi26-0.7.10 for kernel 2.6.23.1 (i686)
    Fri Nov 16 00:50:46 CET 2007
    make: Entering directory `/usr/src/linux-2.6.23.1'

    WARNING: Symbol version dump /usr/src/linux-2.6.23.1/Module.symvers
    is missing; modules will have no dependencies and modversions.

    find: /linux: No such file or directory
    CC [M] /var/lib/dkms/snapapi26/0.7.10/build/snapapi26.o
    In file included from include/linux/posix_types.h:47,
    from include/linux/types.h:14,
    from include/linux/prefetch.h:13,
    from include/linux/list.h:8,
    from include/linux/module.h:9,
    from /var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c:11:
    /usr/lib/gcc/i486-linux-gnu/4.1.3/include/asm/posix_types.h:13:22: error: features.h: No such file or directory
    /usr/lib/gcc/i486-linux-gnu/4.1.3/include/asm/posix_types.h:14:35: error: no include path in which to search for asm/posix_types.h
    In file included from include/linux/prefetch.h:13,
    from include/linux/list.h:8,
    from include/linux/module.h:9,
    from /var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c:11:
    include/linux/types.h:15:23: error: asm/types.h: No such file or directory
    In file included from include/linux/prefetch.h:13,
    from include/linux/list.h:8,
    from include/linux/module.h:9,
    from /var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c:11:
    include/linux/types.h:19: error: expected ‘=’, ‘,’, ‘;’, ‘asm’ or ‘__attribute__’ before ‘__kernel_dev_t’
    include/linux/types.h:22: error: expected ‘=’, ‘,’, ‘;’, ‘asm’ or ‘__attribute__’ before ‘dev_t’
    include/linux/types.h:23: error: expected ‘=’, ‘,’, ‘;’, ‘asm’ or ‘__attribute__’ before ‘ino_t’
    include/linux/types.h:24: error: expected ‘=’, ‘,’, ‘;’, ‘asm’ or ‘__attribute__’ before ‘mode_t’
    include/linux/types.h:25: error: expected ‘=’, ‘,’, ‘;’, ‘asm’ or ‘__attribute__’ before ‘nlink_t’
    include/linux/types.h:26: error: expected ‘=’, ‘,’, ‘;’, ‘asm’ or ‘__attribute__’ before ‘off_t’
    include/linux/types.h:27: error: expected ‘=’, ‘,’, ‘;’, ‘asm’ or ‘__attribute__’ before ‘pid_t’
    include/linux/types.h:28: error: expected ‘=’, ‘,’, ‘;’, ‘asm’ or ‘__attribute__’ before ‘daddr_t’
    ....


    It seems (also from older posts) that I nedd an updated source for the snapapi module. My installed kernel is 2.6.23.

    Can you help?

    Thanks
     
    Last edited: Nov 15, 2007
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello caracolla,

    Thank you for choosing Acronis Remote Server Backup Software.

    We are sorry for the delayed response.

    Please notice that we have recently released Acronis True Image Echo Enterprise Server. We recommend you to download and install the free trial version of Acronis True Image Echo Enterprise Server to see how the software works on your computer. With the trial version of the product you will be able to fully use the Windows version for 15 days and manage up to 5 remote computers. The bootable rescue media will be limited to restore function.

    You can find the detailed instructions on how to use Acronis True Image Echo Enterprise Server in the respective User's Guide.

    Thank you.
    --
    Marat Setdikov
     
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