Cannot download trial?

Discussion in 'ESET Smart Security' started by Arctucas, Mar 16, 2009.

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  1. Arctucas

    Arctucas Registered Member

    Joined:
    Mar 16, 2009
    Posts:
    4
    I went through all the steps, but when I enter my username and password, the page keeps reloading. I cannot get the actual download link.

    I wish to try Eset to see if it is better than the KIS 2009 I am currently using.

    However, Eset is not getting off to a good start with me.
     
  2. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
    1,000
    Location:
    Bismarck, ND USA
    Hello Arctucas,

    Are you receiving an error message? Also, it may be that the Username and Password are being incorrectly entered or the Username and Passowrd are incorrect.

    NOTE:
    -The username and password are case sensitive and the hyphen in the username is required
    -The password is ten characters long and lowercase
    -When copying and pasting, make sure you do not select an extra blank space
    -We do not use the letter "L" in passwords, use the number one (1) instead
    -A big "0" is the number zero, a small "o" is the lowercase letter o

    If your Username and Password are possibly incorrect, you can retrieve them here: http://www.eset.com/support/lost_license.php

    Thank you,
    Richard
     
  3. Arctucas

    Arctucas Registered Member

    Joined:
    Mar 16, 2009
    Posts:
    4
    Was I supposed to receive the Username and Password via email, because I never did?

    Edit: I just tried it again eith the Username and Password from the email, but it simply keeps reloading the page asking for the Username and Password.

    Edit: Ok, I figured it out, I needed to allow some script to run. First time I have ever had that problem?
     
    Last edited: Mar 19, 2009
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