cannot create acronis zone or image

Discussion in 'Acronis True Image Product Line' started by jgchess, Apr 22, 2005.

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  1. jgchess

    jgchess Registered Member

    Joined:
    Apr 22, 2005
    Posts:
    4
    Hi,
    I have acronis true image 8 build 800. I have windows me and i
    am trying to create an image on my external iomega 250gb drive.
    I have been successful in creating a clone but not an image on the drive.
    I went through the process of trying to make a acronis zone in order to put my image in. i went through the whole process of making the zone. upon completing, the software indicates the zone was successfully created but to complete the process i must reboot my computer. after i reboot, the software then indicates the zone creation failed. even though this message is indicated the zone is there. I have tried to create an image in this so called zone but i have not been successfull and have received the following error messages
    error code 1004[0x103ec] cannot find partition with path \local\hd_sign[ea1aa9c7].
    also
    error code 100[0x10064] failed to process pair script c:\windows\profiles\jgchess\application data\acronis\trueimage\scripts\397ce847-2d57-4f7f-aa01-e705a9b53a69.tmp.tib.tis
    also 100 5 [0x640005] image creation has failed

    please help thanks
    jeffrey
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello jeffrey,

    Thank you for choosing Acronis Disk Backup Software.

    First of all, please download the latest (826) build, which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/my/products/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

    If the problem persists please create Acronis Report in the way described at Acronis Help Post and send to support@acronis.com along with the link to this thread. This will allow us to investigate the problem and provide you with the solution.

    Thank you.
    --
    Ilya Toytman
     
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