Cannot assign a drive letter to a partition from the backup archive.

Tried to mount an image and got this error:

Cannot assign a drive letter to a partition from the backup archive.

Product using: Acronis True Image Server version 9.1 (build 3,832)
OS: Windows 2000 5.00.2195 Service Pack 4

"Validate Backup Archive" reported NO error.

PS. I'm hoping I can get a response from the support team soon. Please let me know if there is any other information I can provide to help diagnose the problem.

 

Hello martinkong,

Thank you for choosing Acronis Server Disk Backup Software.

Please download and install the latest build (3854) of Acronis True Image 9.1 Server for Windows. To get access to updates you should first register your software.

Please make sure the archive you are trying to mount is a drive/partition image, not file/folders backup (the latter cannot be mounted).
If there is a hidden partition in the image, please don't mount this partition (select the Do not mount option for it).

Please download the latest version of Acronis drivers, unpack the archive and install unpacked MSI package.

If the issue persists, please collect some information to let us investigate it thoroughly:

- Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;
- Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

Please run "regedit" command (Start -> Run) and export the registry keys below:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}

Please create screenshots of all steps of mount wizard including the error message.

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov